Stonecreek Roofing

Nate and Sarah both assisted me through out my roof replacement process. They were both amazing! Very informative and quick to respond. Nate even came out to place additional tarps during a monsoon. That was going above and beyond and was very appreciated and helped reduce additional damage. Great service ! Highly recommend

I recognize that insurance claims don't always result in covered repairs, and I understand that not every claim is successful. My one-star rating is not because my insurance claim was unsuccessful.¹ It is because of the lack of communication and follow-through throughout the process. I contacted Stonecreek because they told me they would help me through the insurance claim process and handle the necessary steps. I completed every document they sent me and received confirmation that my paperwork had been submitted. After that, I waited for months with virtually no communication despite reaching out multiple times requesting updates. During that time, my insurance company inspected my roof. Although certain damage was not covered, I was informed that the identified roof issues would need to be repaired before future roof-related claims would be covered. Because I believed Stonecreek was handling my claim, I continued waiting based on their assurances instead of pursuing another contractor. Months later, after I again requested an update, I was told for the first time that an authorization document had supposedly never been signed and that this prevented them from moving forward. This was never mentioned during any of my earlier follow-up emails. I have screenshots showing I completed and submitted the documents I was sent, and I asked the company to identify the specific document they claim was unsigned and provide any records showing I was notified of that issue. As of the date of this review, I still have not received a response to those questions. My biggest disappointment wasn't that the insurance claim was unsuccessful. It was that I was left waiting for months without meaningful communication. If there truly was a missing document preventing my claim from moving forward, I should have been notified immediately—not months later after I repeatedly requested updates. Instead, I was left believing everything was progressing while valuable time passed. Based on my experience, I cannot recommend this company. Communication is critical when dealing with insurance claims and time-sensitive roof repairs, and unfortunately that was lacking throughout my experience. ¹ This review is not about the quality of Stonecreek's roofing workmanship because no roof repairs were ever performed on my home. I cannot speak to the quality of their construction or roofing work. My review is based solely on my experience with their communication, customer service, and handling of my claim.