Jeff The Plumber

First, I'd like to say I have used Jeff the plumber at least 3 previous times at my home and was satisfied with each service person who came to my home and the job they did. This last time I had to wait 2 weeks for my appointment and needed 3 things addressed. The person who answers the phone asked for pictures to be sent for the basement faucet so the plumber would know what parts were needed ahead of time. The plumber was sitting in his van until I went out to greet him. I asked him if he saw the pictures I sent and he didn't know what I was referring to. When I explained he said he did not. I showed him the 3 areas starting with replacing the outside faucet that dripped. He asked where it was leaking from. I said at the faucet. He seemed reluctant. I said ok lets go to the easy one and took him to the bathroom faucet that just needed tightened. The final job was the faucet at the washtub in the basement and the job that they wanted pictures for. He was really trying to convince me to change the open /close valves instead of replacing the faucet and I told him I didn't want to open and close them every time I did laundry. I said I wanted the faucet replaced and maybe those valves will have to be as well. He asked if I had gotten a quote-did I know how much that might be? it could be $500-900. The bottom line is this fellow didn't appear to want to work from the moment he showed up (first appointment) I said to him it seemed like he was not interested in working today and he could go ahead to his next job. He seemed surprised and tried to say he'd do the work, he just didn't know if I knew what all it may cost. I said no thats ok, he could go on to the next job. I called the office and said I waited 2 weeks for a plumber who didn't want to work. She put me on hold and then said the supervisor would call me. Guess what, he never did. I gave him ample time before writing this review. It is too bad that one plumber can wreck a good customer relationship, but worse that the staff isn't interested in good customer service. If the supervisor had called and given me a reasonable explanation for the situation we could have rescheduled with someone I have worked with before because of my past history with them. However, it wasn't worth it to them to call me so I have a new plumber. I called the new company who's name starts with an F, has red vans out of Cuyahoga Falls and they came two days later. Mike A. had a friendly disposition, said not a problem to everything I showed him, did an excellent job, and was quick. It was a night and day experience.

Cannot speak any more highly of this company. They came out quickly and took care of my water line leak in less than an hour. Customer service was great and the pricing was more than fair. I won’t be calling anyone else for plumbing work.