This business is Trusted — customers consistently rate it 4.3★ across 1,895 reviews, indicating reliable, quality service.
Well-established with 1,895 reviews. A 4.3★ average reflects broad customer experience.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Good resort style hotel on its own little oasis near Galleria district in Houston. We were in town for cheer and happy with its location in relation to where we needed to go, the convention center and galleria mall with teenage girls. The rooms are very clean and crisp, however the colors are dark and it all feels a bit outdated. We were surprised by this especially after checking in, the lobby, pool area, gym areas are all great. Service was great. Chloe at the front desk was able to help us fix some of the logistics of our reservation. She also went the extra mile when we desired to change our room type. She was our first interaction with staff at the hotel and really made a great impression on my family and me. Chloe was very friendly, patient, and thoughtful when handling the few issues we had. When back in Houston, we would definitely come back.
Great hotel stay. The service from Dianna (barista) in the mornings and afternoon were beyond exceptional. She handled tons of huge groups alone with ease. Even remembered our orders from day before. Love service like this!
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Data sourced from Google Places API · ReviewRank Smart Score
Rankings are based on public review signals only. No paid placements.
Originally gave this place a five-star review as did my wife but it came to our attention that they hit us for a $60 parking charge when I was told during check-in that as long as I use my room card to go in and out it was fine so that was a lie. From five star to two star in less than a minute. That's a special kind of bad business practice.
This hotel has been an amazing experience! This is how service should still be in the world. The front desk is amazing and so sweet, the valet is wonderful and always remembers who we are and what car is ours. We have been going through a rough time right now and staying in the hotel during a move transition, they have made us feel like family and at home and reminded us that there are still good people in this world. I can’t recommend this hotel enough due to the amazing staff. It’s not just one employee that stands out it’s all of them.
This is how hotels used to be. Every employee who saw me either greeted or welcomed me. The experience just got better from there. Quick, expert service. Quiet, clean, luxurious rooms. The food was fantastic. I wish every hotel had this level of classiness - it costs nothing to treat your customers like you are happy they are there.