This business is Established — a decent presence with 79 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
79 reviews at 4.1★. Check recent reviews to assess current quality.
Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Early patients note gentle, thorough care and friendly staff.
Limited history — check recent reviews for current patient experience.
Those who value a welcoming, low-stress environment for appointments.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I used to highly recommend Reserve Health, but unfortunately, the quality of care has declined significantly over the past year. When I first started coming here, I had a wonderful experience. The doctors, specifically Alisha, were incredible advocates for my health and the location in Uptown Charlotte was extremely convenient. However, the practice has recently been a "revolving door" of providers. My favorite doctors have all left, and the consistency of care has vanished. Most recently, I’ve faced several barriers: • Gatekeeping by Staff: When trying to address an important medical issue, I was blocked from speaking with a provider by the administrative staff (Keisha) because they deemed my concern "not urgent" enough. • Lack of Follow-up: After a procedure, I waited over 6 days for a response to an online inquiry regarding my results. I eventually had to call them myself just to move things forward. • Communication Breakdown: When I requested a referral to discuss those results elsewhere, I was told there was "no point" since they couldn't discuss the results with me anyway—leaving me in a frustrating loop without answers. I tried to reach out to leadership (Dr. Biondi) privately to resolve this, but couldn't find a way to contact them directly. If you are looking for a practice that prioritizes patient advocacy and stable doctor-patient relationships, I sadly no longer believe this is the place.
I’ve came one time before, but today’s visit meant SO much to me, the staff listened to the concerns I had and even though they couldn’t help me with those concerns, they still LISTENED to me and referred me to someone who could help. The staff is sooo compassionate, and the receptionist at the front made me feel at home. I really like this place. And they don’t compare to any other place i’ve went to.
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I've been a patient at Reserve Health for 3 years and have always had a positive experience. I now have a new provider, PA Alicia and a new MA, James and they are wonderful. They were so attentive and intentional about getting to know me. The best part was that Alicia already knew my medical history really well before she met with me the first time. I also want to mention Diane, who has worked there since before I became a patient and always is ready to help answer any questions I have. Thank you Reserve Health for taking care of my health.
I’ve been going to this practice for the past 3 years, and it is by far the best. Alicia goes above and beyond every time. I am genuinely grateful for her level of care and expertise. She explains in a way I can understand. She is very patient and thorough. From scheduling to well after I’m home, the staff is super sweet with follow ups.
If you’ve been searching for a sign to make an appointment here, consider this it. I’ve never felt more genuinely heard, understood, and respected during a doctor’s visit. The level of care, attentiveness, and professionalism exceeded all expectations — it was truly a refreshing experience.