Sumner's Auto Care

My partner and I moved to Cincinnati almost 3 years ago, now, and we've used Sumner since then. They have done everything from oil changes to helping assess a used vehicle before purchase. For my girlies out there, they are extremely respectful and do a good job of not assuming that because you're a women you don't know cars. Between my partner (male) and I, I am the car person, and when I told Sumner Auto Care that, they didn't bat an eyelash or speak down to me. On several occasions, we have taken our vehicle in for a weird noise or broken horn. On the noise concern, they weren't able to find anything, and when I asked what I owed them, they said nothing. I believe it was Brandon who even joked "listen, if I could charge you for something, I would, but there's nothing to fix." I assumed they would charge for just looking at the car, but they didn't. On my most recent trip, my horn had stopped working seemingly out of nowhere - they got in and found I was missing the sparkplug that allowed the horn to work. So they put a new one in and when I asked how much I owed them, they said just to leave them a review and they'd call it good. I have continually been impressed with how friendly, welcoming, and accepting Sumner is. Truman is the main desk person, and he treats me like his own niece. He walks me through each repair without patronizing me, is realistic about the cost verses quality of something, and gives sound advice about what to look out for and how much of a priority each repair is. I can't think of any reason not to go to Sumner - They do great work and have the interpersonal skills to go with it.

Can't recommend Ryan and the Sumner team enough. Been using them for years and can always rest assured knowing they are doing top tier work at a fair price. I really appreciate how they fully explain the situation (including any potential "worst case" scenarios) leaving me with a solid understanding of what the work my vehicle entails. Thank you Sumner Team!