Grismer Tire & Auto Service Center

From my very first call to picking up my vehicle (without the squeaky serpentine belt) everyone was consistently kind, professional, efficient. Update: my serpentine belt that they put on came off 4 days later. I went in to resolve it, after being told someone would look to see the cause. I waited over an hour, which matters because I was told that's the only reason I got a refund-- not because my belt came off and I couldn't use my wheel. The guy said, "we don't look at other stuff when we put on belts and we don't know why you requested one for us to know if there were any issues. We just put it on." The invoice shows the reason for a new belt and recommendations of other repairs, because they, indeed, knew why my belt was being replaced and checked other components of my car. Instead of acknowledging the obvious, apologizing and just giving a refund, a list of debunked excuses were given, including that the belt could've just worn down... after 4 days....... anyway, I'm grateful for Chris, who pushed for a full refund, including the labor, and was also decent enough acknowledge the safety issue I experienced-- my wheel literally locked up while I was turning into traffic. While I waited, I got to hear a few apologies to other customers made for various mistakes. Seeing as I wasn't the only one there to get something corrected, I'm not sure I'd feel confident with going back and trusting the mechanics. Thanks.

Flat tire from object on highway. Drove to this Grismer on Patterson Blvd. They put on my spare tire at no charge. My local Grismer in Fairborn with whom I have an established relationship ordered a replacement tire. This was an unsettling experience. The Grismer representative was very professional, supportive and pleasant to work with. Although I offered to pay for their time and service, he refused to accept any compensation.