This business is Trusted — customers consistently rate it 4.4★ across 1,324 reviews, indicating reliable, quality service.
Well-established with 1,324 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Honestly, the challenge of all hotels is that they all look the same when your eyes are closed. There wasn't anything wrong with the Westin, it's just that what should have been awesome was OK. Great location. Amicable staff. Strange bumps and gurgles in the room. Nice bathroom. Didn't like the whiney dog two doors down. Cool bar selections. Comfortable bed and linens. I give it a solid 3 stars.
The Westin Stonebriar is a beautiful, well-maintained hotel with clean, comfortable rooms and excellent facilities. The property itself is impressive and provides a relaxing and enjoyable stay. That said, the service experience did not quite match the quality of the hotel. While the staff was professional, a warmer, more welcoming, and accommodating approach would greatly enhance the overall guest experience. Hospitality is often defined by the small touches, and there is an opportunity here to make guests feel more valued and cared for. Overall, a lovely hotel with much to recommend it, but a stronger focus on personalized service would elevate it from very good to exceptional.
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Terrible experience at this hotel, the hallway smells like toilet, you do not smell the nice white tea that you would usually smell at a Westin. We paid extra to have our room in front of the Golf, however, the front desk person gave us another room, and when we asked for it, the excuse was that it was not ready yet. We ended up Getting a room that looks completely different than the pictures we saw on the website. Breakfast was extremely Crowded, it took them more than 30 Minutes to get us, coffee. We’ve been to other Westins and the breakfasts were awesome but this one it was bad . On top of that we left our room at 11 AM and came back at three expecting to be cleaned with fresh towels and it was not and when We asked, we were told to sit And wait. The pictures of the pool don’t match the reality, you cannot access the cabins you have to pay extra and people who are not staying at the hotel just come rent them and use them. The slide is not connected to the pool (weird)!!! It’s called golf resort and you feel like you’re staying at a two stars hotel with the price of a five star one. Never coming back!!!!
Adriana and Cobee were absolutely exceptional behind the bar tonight. I’ve visited several Westin locations over the years, and I can honestly say this experience stood out from the rest. While this location may have a smaller or more intimate layout compared to others, the level of hospitality and service completely exceeded my expectations. With over five years of experience in hospitality myself, I truly recognize and appreciate outstanding customer service when I see it. From the moment I sat down, Adriana and Cobee were incredibly attentive, respectful, and welcoming. They consistently checked in, offered great recommendations for both drinks and food, and made sure every guest felt taken care of throughout the evening. This is exactly the kind of experience I hope for whenever I walk into a Westin hotel. Their professionalism, energy, and genuine care created an atmosphere that made the night memorable. I’ll definitely be recommending this location to my family and friends, especially with several upcoming celebrations we have planned. Thank you again, Adriana and Cobee, for providing such an amazing experience tonight. You both truly represent hospitality at its best. Best , Alex Fuentes
Gorgeous property and amazing staff, but not the relaxing staycation vibe we expected. I booked a weekend stay here with a couple of friends to celebrate my birthday, largely because the online photos make the pool area look like a serene staycation oasis. While the property itself is beautiful, the reality of a weekend stay was very different. The pool and hot tub were absolutely packed with kids splashing and jumping in, which completely took away from a relaxing atmosphere. To add to that, the walls seemed a bit thin - the room next to us was extremely loud throughout our stay, which made it hard to unwind. Additionally, the spa is very nice but quite small. It only has a steam room. That being said, the rest of our experience was wonderful. The rooms themselves are beautiful and clean, the gym is excellent, and the staff is absolutely exceptional! They made me feel incredibly welcome for my birthday. I'd give them 5 stars for service, but a 4 overall due to the chaotic pool experience and the noise. Bonus: they are pet friendly and have a little table with dog treats at the front.