This business is Trusted — customers consistently rate it 4.4★ across 1,273 reviews, indicating reliable, quality service.
Well-established with 1,273 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We had a wonderful stay at the Westin Stonebriar. The hotel is conveniently located near shopping and great restaurants, and the staff was incredibly friendly and accommodating throughout our visit. We were celebrating my mom’s 80th birthday and hoped to play a video we created in her honor on one of the large screens. Cobee, the outlets supervisor, went above and beyond to make this happen. He helped us project the video in the golf simulator room, creating such a special and memorable moment. My mom was completely surprised, and it was a beautiful way to celebrate her milestone birthday. This would not have been possible without Cobee and the support of the entire staff. Thank you again for helping us create such a meaningful and unforgettable celebration!
This is one of the nicest hotels I have ever stayed at. The staff was amazing during my visit. I only stayed for one night, but my experience was exceptional. My room was very clean and comfortable, and I felt welcomed and at home. The bed was cozy, and the linens were soft. The location is also close to restaurants and shopping. Highly recommended!
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Beautiful hotel. Great location. I had a small compliant at no fault to the hotel but due to another guest with a blaring tv during the early morning hours. I made a call to the front desk and Brandon was quick to act ensuring the situation was taken care of. Thank you so much Brandon!
Nice hotel. Could use some maintenance here and there (examples: faucet handle on shower was broken, ice machine on level 2 leaking, no dog poop bags available). Other than that, very nice. Good food for room service. Decent prices. The hotel staff were welcoming, friendly, and aiming to please. Also the blackout curtains were great.
I called up the property to inquire about their availability for early check in or late check out before making booking for a stay which would start in 36 hours. It was supposed to be the first trip with my five month old daughter and wanted to be sure she would be comfortable after a long road trip. I explained the situation the associate and all I was trying to seek was clarity about their policies or extra charges for the same. The lady was extremely rude and disrespectful. I have enjoyed my stays at Westin in the past but this experience has left such a bad taste in my mouth. Forget being courteous, she was utterly rude and behaved as if I was dumb to ask such questions. Westin - pls train your staff. I'm sure even motels out there have better staff manning their front desk