This business is Trusted — customers consistently rate it 4.4★ across 2,077 reviews, indicating reliable, quality service.
Well-established with 2,077 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Had a great stay. Very easy check in, app also worked perfectly through the whole hotel. Breakfast was definitely above my hotel expectations with the made to order offerings. Staff was on top of cleaning everything in a timely manner especially in the restaurant and bar areas. Pool, Hot Tub, and Workout rooms were kept up well. Room was clean and much bigger than expected. Overall great experience and would highly recommend. I’ll definitely be coming back for my future trips to Houston.
Location was great and easy to access. I love Embassy Suites for their breakfast, and I finally checked in with enough time to take advantage of the happy hour. The service staff were all wonderful, from check-in, to the bar staff, and the morning breakfast staff were all very friendly! The rooms were great and Parking was free and seemed to be able to find a spot that I could view from my room. I really liked the public/common areas of the hotel-- clean and welcoming. I'd definitely stay here again.
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Embassy Suites exceeded our expectations in every way. We were impressed by the quality and care evident throughout the property. Check-in was smooth and efficient, and the staff member was both welcoming and informative, offering helpful details about the hotel amenities and local area. Throughout our stay, every staff member we encountered were friendly and attentive. Our room was clean and comfy. The made-to-order complimentary breakfast had plenty of options for all dietary needs. A special mention goes to Yolanda, whose joyful presence and genuine warmth lit up the entire lobby. Embassy Suites is fortunate to have such a remarkable team member.
I booked a last-minute celebration for my daughter’s birthday, and it turned out to be fantastic! We were pleasantly surprised to check in early. The girls enjoyed a fun scavenger hunt, and the manager was incredibly helpful—she even took photos for them and let them use some props from her inventory. Overall, I would rate this place a solid 10!
From the beginning of my stay to the very end, this was one of the best hotel experiences I’ve ever had. Upon arrival, I realized I hadn’t done my due diligence in checking the official check-in time and arrived early due to my flight schedule. Despite this, I was warmly greeted by a young lady at the front desk who went above and beyond to find a room for me. As someone who travels frequently for work, I know how uncommon early check-ins can be—especially without status—so her kindness truly meant a lot to me and saved me from having to wait outside. Upon checkout, I was assisted by Zarha, who was incredibly kind, friendly, and helpful. The level of customer service I received throughout my stay was exceptional. I will absolutely recommend this hotel to others, and I look forward to returning myself.