This business is Trusted — customers consistently rate it 4.2★ across 3,791 reviews, indicating reliable, quality service.
Well-established with 3,791 reviews. A 4.2★ average reflects broad customer experience.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We stayed in an upgraded unit and it was perfect!! Everything was clean and there were so many windows in the corner unit!! There were a lot of activities they hosted but we only went to one. It was the pancake breakfast and it was packed but delicious!! Even though this location isn't gated we felt safe because security was always driving around the property and even stayed at the front entrance in the middle of the night. The location is perfect especially if you want to go to the Grand Old Opry, Opry Mills and the Gaylord!! Plus the airport is only 10 minutes away. The only con was the fitness center was very tiny and there were no windows. It felt like I was in a closet.
This pains me to say this however the concierge department for this company is horrible. They told my wife and I that we will be able to go to an event on Friday once we got here we never got signed up for it, we move things around to go on Wednesday and then they said we're not scheduled and they rectify this by giving us one free ticket to an event.if we were WHITE I'm sure they would have moved the Earth to accommodate us properly.
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Owen Kirkham the Assistant Guest Service Manager and staff members went out of their way to accomadate my family during our stay. The Guest Service and Concierge Teams were prompt and helpful. I also had a pleasant experience with the maintenence team when they assited me with a minor adjustment to the resorts ROKU device in my suite. During a very stressful time for my family we appreciated the exceptional service extended to us during our stay. Thank you Owen for leading your staff with a spirit of exellence and for gifting my mother in law a bottle of champaigne and a goody bag for her birthday! You are the best!!!
Honestly I didn't stay there but place is clean and it's beautiful. I mean, I'm sure everything's nice, but I'm gonna give it 5 stars. Because I had to deliver there last night, and it is literally the only resort in all of Tennessee or especially Nashville area that the buildings and like the letters and the numbers and the room numbers, all actually go in order you pull in there's a sign that tells you which way to go, you go, you find it no big deal, literally, the only only only one every other 1 has no rhyme or reason at all that was so smooth last night, I almost wanted to just find more reasons to go there. Thumbs up in my book.
We had a wonderful time at the facility over Christmas break. The suites allowed our large family to hang out together. The staff was attentive. The rooms were very clean. Everything was great.