Frankel Dentistry - Toledo

I was a patient of this practice for approximately seven years and trusted them with my dental care. Unfortunately, my most recent experience was so disappointing that I felt compelled to share it. I scheduled an appointment after chipping a tooth. During the visit, I was told that a tooth with a previous root canal had cracked because it didn’t have a crown and that I would likely need the root canal redone. What upset me wasn’t just the diagnosis—it was how I was treated. I explained that I have significant dental anxiety and that I had been following the long-term treatment plan your office created years ago, completing treatment as my insurance benefits and finances allowed. Instead of compassion, I was blamed for my dental issues. I was told that fear “wasn’t an excuse,” and when I asked about payment options, the hygienist told me, “We don’t have payment plans because people don’t pay their bills,” later referring to those patients as “bad apples.” The most concerning part was being told that because I was “coming in for issues,” the office wasn’t “looking at the full picture.” As a long-term patient, I trusted my dental team to monitor my overall oral health—not just address the immediate problem in front of them. If my treatment plan needed to change or a tooth had become urgent, I expected that to be communicated before it reached the point of failure. Afterward, I sent a detailed email to the practice owner outlining my concerns and requesting an explanation. I never received a response. If you are relying on your dental team to proactively guide your care over time, I encourage you to consider that when choosing a provider.