This business is Trusted — customers consistently rate it 4.5★ across 552 reviews, indicating reliable, quality service.
Strong long-term review history with 552 reviews and a 4.5★ average signals reliable, consistent service.
Monday: 7:00 AM – 5:00 PM
Tuesday: 8:00 AM – 8:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed
Patients frequently cite attentive care, clear communication, and a welcoming, professional environment.
Wait times can increase during busy periods — scheduling ahead is recommended.
Patients seeking attentive, professional care with good communication.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
My children see Dr. Johnson, and I’m so thankful to have her as our pediatrician. She begins every appointment by asking, “What are your concerns?” and takes the time to address each one while educating you along the way. She is caring, thorough, and the cherry on top is that she's an amazing black woman.
Originally scheduled an appt in March ( to see Dr. Erwin in April). For personal reasons, needed to reschedule my appt. Messaged on MyChart and was told that I would be added to the waiting list, for her next available appt. My spouse, also seeing Dr. Erwin, had an appt and was told upon checkout that there were upcoming dates that I could be rescheduled to, but I'd need to call myself. I immediately called and was told that there was no availability. Sent another message on MyChart and this time, Dr. Erwin's nurse was kind enough to personally call and inform me that there were no dates available and that the waiting list does not exist. Called back every week or 2 to check availability. After about a month of this, secured a date for July 2026, with central scheduling team. Was told at that time that I could see Dr. Erwin but would not be able to follow up with her because she would no longer be at that clinic. I understood that, but still wanted to establish care with Dr. Erwin. After waiting 3 months for this appt, I just received a call less than 3 weeks before the actual appt. stating that my appt "SHOULD NOT HAVE BEEN RESCHEDULED IN THE FIRST PLACE" and needs to be cancelled and rescheduled with another provider. I have expressed MULTIPLE times that I am not interested in seeing another provider and am establishing care at HF specifically for Dr. Erwin. I understand that providers leave and join new practices, so this is of no fault to Dr. Erwin. However, the lack of knowledge over the phone and the poor communication via the remote scheduling team and actual staff in office, needs much work. Hopefully Dr. Erwin is established at her new location soon, so that we can locate her and follow her and her amazing care.
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Rankings are based on public review signals only. No paid placements.
I love him for Harbortown. My doctor is very good. Dr Erwin! Unfortunately, she is extremely busy, which is a plus for Henry Ford. My last visit was very good. The doctor that I saw was very attentive and answered all my questions and the MAs were great all the way up to the front desk very supportive very nice. I am also able to ask questions through the portal and the nurses do reply back in a good time Frame. I'm very pleased with him Ford and I will not be switching to any other healthcare facility for any of my needs.
I was treated with respect pleasantly greeted and handled by all the staff. Dr.!Erwin was respectful, has great patient relations skills, very knowledgeable, patient, personable, you can tell she genuinely cares about her patients.
This facility has gone down tremendously. The young female receptionist was very unprofessional and I must say “lazy”. Every time I come here never runs smoothly. You wait almost 2 hours to be seen and no order according to your arrival. Your paperwork isn’t taken by the front desk and you begin filling any documents out. Instas your told to sign in and have a seat. About hour later when their done being on a personal phone or doing nothing your called to bring paperwork up and sign for treatment. Crouching upon that mentioned above. I give her my documents and she tells me walk in are handled last and don’t know when you will be seen. Next thing I know my phone alerts me I niw have an appointment scheduled 45 minutes after that. I approached her and she responds “the system gives out that generated time. O arrived 2 hours prior help me make sense of that processing. I admit I wasn’t pleased with the service and it reflected. I was literally in the clinic 2 mins after seeing the doctor that only went with my doctors recommendation to restored back fully on my job. This is a total waste of people time, doctor time, and people are better off checking in on a computer. I wouldn’t recommend coming here unless you don’t have no place to go. Even a man ahead of me wasn’t pleased with his service. How your employee address people when they walk in for an injury, illness, urine sample etc is how others react back. Hope the facilities better female receptionist that care about patients instead of deciding to get paid doing nothing.