Caraballo

Your company overall offers great Customer Service skill set. I was impressed from the start of me calling in getting a tech out to evaluate my problem. Your tech Joseph arrival and completed the job always trying professional. Joseph not only have knowledge of what he is doing he has great customers service skill set and that you do not come across everyday. Thank you for the great service I would recommend anyone to give you a call that may be in need of any services that you provide.

At first I thought they were amazing when they replaced my compressor in September 2023 using manufacturer's warranty. It was at the end of summer when the weather is generally cool. The real test came in April 2024 when we started to feel like the AC was not cooling enough. Less than a year after diagnosis and replacing the compressor we were still feeling hot on the hottest days. They would come check it and give us generic advice i.e replace the air filter every month etc We went through another year of knowing we have AC but not feeling the cooling effect for the next 2yrs on hot summer days. This year I contacted them again with the same message from 2yrs prior. Waited for over a week and 2hrs after their scheduled arrival time for them to cancel on me last minute with excuses that I need refrigerant and will need to pay them for diagnosis and to fix the issues. Issues they never mentioned. The AC unit they fixed in September 2023 never fully provided the cooling effect we expected on hot summer days. Overall, bad experience after doing the original job and not showing up today. I would not recommend.