Dayton Transmission Repair

I had a very concerning experience with Dayton Transmission Repair and would not recommend this shop. I brought my vehicle in for a rear differential issue that was supposed to be covered under a 12-month / 12,000-mile parts and labor warranty. This warranty was confirmed by my warranty company, which originally paid for the repair. Despite this, I was later charged approximately $450 in labor for work that should have been covered. The pricing throughout this process was inconsistent and unclear. I was initially quoted around $450, then later told approximately $1,600 over the phone, and ultimately charged $1,794.40. At one point, I was told that the cost to tear the car apart was “about $350 + tax,” yet the final invoice shows $925 in labor, including a $450 “complex labor” charge. These numbers do not add up and were never clearly explained. The shop claimed my axles were “gaulted” or had “welded themselves” to the differential, requiring replacement. However, I was never given a clear or consistent explanation of what actually caused this or why it justified the additional charges. Even my warranty company attempted to get clarification and was unable to receive a clear answer. I was also told that no further work would be done unless I agreed to the charges, which left me in a position where I felt pressured to approve repairs without a full understanding of the total cost. When I asked questions, communication became unprofessional. I was called a “terrible customer,” told I was being petty, and had calls ended on me. The owner was rude and dismissive during this process. After retrieving my vehicle, I discovered an issue in the fuse box area that was not present before service and is now causing electrical problems. This has added further concern about the condition in which my vehicle was returned. This experience was marked by inconsistent pricing, unclear labor charges, poor communication, and a lack of transparency. I would strongly advise others to ask for clear, written pricing and full explanations before agreeing to any work.