This business is Trusted — customers consistently rate it 4.6★ across 2,497 reviews, indicating reliable, quality service.
Strong long-term review history with 2,497 reviews and a 4.6★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I normally don’t write reviews like that, but this review is particularly for the baristas Amy and Savannah. I have never experienced such excellent, kind service from people that would then lead me to show up every morning to buy coffee and breakfast just because of the hospitality that I have been given lately from these two. Both of these women in particular are extremely knowledgeable in what they do and make a beautiful art with a morning coffee. I’ve been going through a hard time in life lately and the staff has been nothing but amazing. Thank you for all you do!
Beautiful hotel with excellent service and a convenient downtown location. Unfortunately, the EV charging was a major disappointment. My car charged overnight and only reached 41%, making it unreliable for guests with electric vehicles. The gym is also very small with limited equipment, especially compared to other luxury hotels. I hope these facilities will be upgraded in the future.
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Thank you for making our wedding night truly special and unforgettable. From the moment we arrived until our departure, every detail was perfect and exceeded our expectations. The room was exceptional, and the service was outstanding. A heartfelt thank you to Sandra Bridi for her wonderful hospitality—she went above and beyond to ensure we enjoyed a fantastic night.
Our visit to Four Seasons Houston was absolutely fantastic. We were there visiting our 50th state and the hotel staff had the room decorated with balloons and a special treat for our teens. It was incredibly thoughtful and really made our family celebration all the more special. The rooms were immaculate and wonderfully comfortable. The fitness facilities were well-equipped and clean. The pool area was fabulous, the concierge was genuinely helpful, valet was prompt, and the entire property feels like it’s well cared for and managed. For an older building, they’re doing an excellent job keeping the property clean and updated. We’ve visited all 50 states and many Four Seasons properties and this one is a standout for its excellent service. Absolutely recommend!
Stayed here for a week in April while in Houston for work. Let me just say: NEVER AGAIN. As someone who has worked in the luxury hospitality industry I was extremely appalled at the service of this Four Seasons. Not at all in line with the brand and I wish I could request a refund. I was definitely paying a premium for the name for a property that is at best 3-stars. I left out for work around 9am everyday and for 3 consecutive days I returned back to my room at 4pm to my room not to be cleaned for the day. This is a basic service? The rooms were recently renovated and they are OK. The building is really old so I know some things are out of their control, but the first thing I noticed when entering my room the first time was the smell of Mold/Mildew. You know the hotel smell that's usually prominent at beach resorts? That smell. All of this to say--please do not waste your money here and stay somewhere else.