This business is Trusted — customers consistently rate it 4.4★ across 2,314 reviews, indicating reliable, quality service.
Well-established with 2,314 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I don't write a lot of reviews but I just wanted to take a minute to give these incredible folks 5 stars. I originally booked a 2 night stay. But I kept extending my reservation because I was having such a great time. I ended up staying at the hotel for over a week. All the amenities are top notch. The gym has high quality equipment. The restaurant has great food and live music. The pool area is beautiful and they have delicious frozen drinks. And the location of the hotel is perfect -- right on Scottsdale's greenbelt (which you can explore with the hotel's complimentary bicycles) and just a few minutes drive to everything in Scottsdale. But the main reason I stayed so long was the incredible customer service. The staff were so friendly and helpful. They took care of everything I needed right away. Thanks for an awesome vacation. I can't wait to stay here again some time soon!
We recently stayed at this hotel for our mini moon after our wedding, and overall, it was a beautiful and relaxing getaway. The property itself is absolutely gorgeous, and our room was spotless and very well maintained. It truly felt like a special place to unwind and celebrate such an important milestone. The pool area was pretty packed on Sunday, and we weren’t able to get a lounge chair. However, we did find a nice shaded table, which still allowed us to enjoy the atmosphere. The drinks and food were both excellent and definitely a highlight of our stay. That said, the service was inconsistent. At the brunch restaurant and the main lobby bar, service was very slow both days we visited for breakfast and lunch. We often had trouble locating our waitress and had to ask another server to find her a couple of times. Thankfully, the patio setting was beautiful, which made the wait more tolerable, but it was still frustrating. We also experienced an unfortunate incident with a bartender who was rude, not only to us but to family members who came to visit and celebrate with us. We reported the situation to the front desk, and they responded by providing a $50 credit, which we appreciated. The bartender did apologize to my husband, though he did not apologize to me or my stepdad. Fortunately, another bartender stepped in later that evening and was absolutely amazing—he turned the night around and ensured the rest of our celebration was enjoyable. In the end, it was a lovely place to relax after our wedding. The stunning property, clean rooms, and great food and drinks stood out, but the slow and inconsistent service kept the experience from being as exceptional as it could have been.
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My friend and I went for a girls weekend. The location was good. The pool was nice. Our room was big. The amenities were great. We had a small hiccup but management took care of it right away. We took yoga and the instructor was really good. My friend loved that the gym had a Peloton! The eggs Benedict were fabulous. We spent a long morning at the spa. Julie was my masseuse and she was fantastic. The plunge pool was super cold. The hot tub was super hot and the steam room was beautifully scented. A great way to end the weekend! Highly recommend :)
Looking for a Spa Resort getaway and found this classic Southwest mission style Hotel by Hilton. Most other resorts have an 'all inclusive' setup. After booking this place we were kind of surprised that the pricing is broke down. You pay for the room stay separate from the Spa.. and the only disappointment (not that bad really) was there is no hot tub with the swimming pool. The staff are professional, the pool is fantaatic (water falls and is heated in winter) and the rooms are amazing! The walls are solid, so we didnt hear any noises what so ever (even being on the ground floor), and the lighting in the room was spectacular (dimming options). Also Beds are nice and have many pillows, comfortable. The only other thing is parking is, at first, confusing. But the Valet has the overnight self parking passes ($25 for 24 hours) and the parking entrance is at the far end from the main dropoff/pickup, and is upstairs. The walk is not that bad to the rooms from the parking lot. I would recommend this resort for a nice stay-cation as well.
Had a great stay at the Scottsdale resort & spa! This was my 3rd time staying here and we've loved it every time! The resort is beautiful and we love how much space the rooms have. Beds are extremely comfy. We came for the stay well weekend and loved the different wellness events they hosted!! Can't wait to come back