This business is Trusted — customers consistently rate it 4.4★ across 2,644 reviews, indicating reliable, quality service.
Well-established with 2,644 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Right In downtown perfect if you are going to a show at the spectrum center like we were. 5 minute walk! We arent use to city life but its nice to have everything in walking distance. Parking for hotel is valet parking or a preferred parking lot behind it which is much cheaper. Drinks at the bar were well made, service was good, breakfast was great! The cook making omelets singing as she cooked shows she was happy to be there this morning! Rooms are very nice and clean. Has indoor pool that looks clean. 24 hour mini convince store in hotel. Only complaint was shower leaked out the door unless you had it pointing toward the wall. Otherwise 100% will use embassy again :)
My family recently stayed at the Embassy Suites by Hilton Charlotte Uptown, and I can’t say enough good things about the experience. From the moment we walked through the doors, we felt genuinely welcomed. A huge shoutout to Shelly T. at the front desk! She handled our check-in and was absolutely wonderful. She was professional, warm, and incredibly accommodating, ensuring our family had everything we needed to get settled in quickly. It’s rare to find that level of personalized service, and she truly set a positive tone for our entire stay. The hotel itself was great, but it’s the staff like Shelly who make it a place we look forward to returning to. If you’re looking for a comfortable stay with a team that actually cares about your experience, this is a Highly recommended spot!
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Don't under estimate or discount the value of the valet team. They are the first and last impression of any establishment. With that said, the valet team here was fantastic. The manager, Steve set the tone for our stay. His pleasant and welcoming disposition is what we needed after a long trip. He took care of us and our personal items where he could have easily delegated that task. He "read the room" and knew that I needed assistance with my mom and Aunt. I also would like to recognize Dre, Grabill and Pete. A great team very accommodating and pleasant. Tyrone Stevens at the bar was fantastic. He handled the happy hour fiasco like a champ. Afterwards he walked around the lounge to help clean up and chat with guests, an exemplary professional. In general, great staff at this Embassy Suite. I definitely recommend this hotel.
Staff was friendly, rooms were clean and quiet. Happy hour drinks were a nice plus with decent snacks along with it. Parking is tough so I would recommend the valet service. It's a bit pricy but if you are staying here you likely have money haha. Breakfast was great. A step up from Hampton. They have a fresh omelet bar that is ready fast as well. Would stay again!
I stayed here with a friend for Heroes Con. We drove two and half hours and my 2019 Honda Fit died in front of the valet station. Ended up being a defective fuel pump and I had to get it towed. Everyone at the hotel was extremely friendly, patient, and understanding. Definitely need to give a shout-out to one of the maintenance guys, Ricco McMillan. He went above and beyond trying to help me figure out what was going on and get me going again. We've stayed at the Embassy quite a few times for Heroes Con, and the staff have always stood out as warm and welcoming.