This business has earned a Highly Trusted designation — 4.8★ across 6,459 reviews signals an exceptional and consistent track record.
Strong long-term review history with 6,459 reviews and a 4.8★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers frequently praise quality installations, energy-efficient recommendations, and responsive follow-up.
Scheduling during peak season (summer/winter) can take time — book ahead.
Homeowners looking for a trusted HVAC provider for installs or repairs.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I was needing my old HVAC unit checked out and possibly repaired. Will was extremely professional and honest with his assessment of my failing unit. Deciding I did not need to put any more money in my 12-year-old system, I asked Will what options he could show me for a replacement system. He took the time to show me and thoroughly explain what systems and packages Pioneer provided. After I selected one, I was informed that installers would arrive the very next day! Will was a honest repairman and an amazing salesman. I really appreciate the time he spent explaining everything to me.The next day Justin and Jeremiah arrived for installation. They were both extremely professional, timely and courteous. They explained the new system and the overall workings of it. I am a very happy customer!
Xane did an excellent job. He came out and was able to diagnose the problem with our ac unit relatively quickly and by the time he got downstairs to tell me what the issue was he also knew the availability of the part we needed. He came out the next day with the part and fixed our blower motor. The price was fair and I appreciated his level of knowledge and expertise. Can’t wait for pioneer to come out and service my ac unit in the fall so we can stay on top of things. Was also happy to know they have electricians and plumbers who can look at issues. Nice to know I can just call one place for all that. Side note- my neighbor had her ac go out the same time (different issue completely). She originally called an electrician (also pioneer, on her own). When the electrician came out and check and told her it was not an electrical issue he was able to talk to their manager and have Xane go to her house across the street after he was done at my house. Crazy coincidence they were both there the same morning. He also figured out her issue and fixed it. Side note- no photos because i don’t even know how to take a photo of a blower motor and the price I paid was on the low end of the Google review range.
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My coworker recommended Pioneer for air conditioning services so glad we used them! They waived the dispatch fee for being a new customer. Our technician Roderick was friendly and knowledgeable. He made sure to check all possible causes for why our upstairs unit wasn’t working. Thankfully it was an easy fix! I really appreciate the honesty and professionalism of this company and their technician.
We’ve been without air conditioning since July 1st during weeks of 95 to 100 degree heat. For the past several summers, American Home Shield kept sending the same company, each time with a different diagnosis and only temporary relief. This last time the denied my claim, stating it would not be covered based on the diagnosis from this same company. Did I mention I have a platinum plan….Everything changed when Pontraell “Jr.” Ellison from Pioneer arrived. He listened to everything, did a thorough assessment, and within 30 minutes showed me photos, tests, and readings proving the unit had been misdiagnosed and was out of Freon. He didn’t stop there. He spoke directly with AHS, advocated for us, and made sure they scheduled a new company to come out Monday to service my unit which is covered by my warranty; (Pioneer does not do work with home warranty companies). While speaking directly with the new company scheduled to come he even emailed his full report and photos so the next tech would be prepared. My husband is ill, and I have asthma. Jr. treated us with genuine care and professionalism when we needed it most. Thank you Jr. and thank you Pioneer. You made all the difference
Excellent experience! Nick and Jake did a fantastic job installing our generator. Very professional, careful, and thorough! I am very pleased with the whole experience from sales to installation! Highly recommend!