This business is Trusted — customers consistently rate it 4.6★ across 354 reviews, indicating reliable, quality service.
A 4.6★ rating from 354 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We had Ben Franklin Plumbing in to replace the drain assembly and pipes under a half-bath sink & replace a bath tub spout with diverter that simply screwed off. The technician was pleasant and did a good job & cleaned up after himself. He was at our home for a total of 2 1/2 hours, including a trip to the local Home Depot to get parts. We paid $1,500 for this work. He did give us a quote before starting & that amount seemed totally bogus but we had company coming to stay 4 days later and couldn't wait for another plumber to come - so we knuckled under and paid. Google says that for that job in Columbus I could expect to pay $300-750. I checked Home Depot prices and the parts used should have been $30-100. So my charge seems pretty outlandish for 2+ hours and $100 in parts. Be prepared, and ask 2 or 3 places ahead for a price range for your job - and if you get a robot, ask to be called back by a person. The work was fine but the cost was exorbitant.
Has to come back after purchasing a tool needed to fix the issue so waiting for him to call and set up another time to fix the issue. He explained everything and I have no complaints. Will be glad when fixed. Too pricey but will pay when job is completed. Did rearrange some services so more friendly to a senior's budget.
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Steve was great and had more than enough expertise to assess our issue and get it quickly resolved. Had the parts needed and was professional throughout. Ben Franklin is our plumber of choice because of one great experience after another.
Before he arrived I already felt he had the answer that I needed tank pumped. Left mess in basement with horrible sewage odor. No repair done. Didn’t want to snake the pipe because he would have to move toilet and it would cost $700 . I felt all along he did not want to do job. $99 service call for nothing . Do not use if you have septic issues. No, the rain hasn’t caused this issue. It started during the snow and freezing temps. I still believe the line is clogged because it still drains
I wanted an estimate on installing a gas line to a gas range, previously had electric, and in a house with galvanized pipe. I must first say that I was ultra pleased with my first AI phone interaction to make an appointment! It was better than a real person. I could understand every word she said. The voice was polite, no attitude, asked all the right questions, nothing more or less. And in fact, I got a same day appointment! On to the estimate. Steve looked at everything I had. Explained what could and couldn't be done. Explained in detail how and what would be needed for my new gas line. Word of caution, this is not an inexpensive process. The parts are expensive. But Explained as to why that was the case. Felt great about what Steve would be doing and scheduled the work.