This business is Established — a decent presence with 130 reviews and a 4.6★ rating, though not yet among the top-ranked providers in this area.
A 4.6★ rating from 130 reviews indicates strong quality — continued review growth will further confirm reliability.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Its interesting reading the other reviews about the service from this hotel. In part, because the hotel also knew I was staying there for a birthday trip and nobody acknowledged that in any way or offered an upgraded room for me. They seemed to prioritize groups of people. Nobody at the hotel front door helped me open the door or helped me with my stuff. Someone did hold the elevator for me though which was helpful. The valet was nice and got the door when I came back that night from dinner though. Aleah at the front desk was very kind and answered some questions later that evening that I had. My room was fine for the price though there was just a random razor blade cartridge in front of the front door. The bathtub also had quite a bit of pink mold around it that prevented me from using it. The sink as well had mold underneath the rim. I did like that once you went up to the room floors it was quaint and cozy. There was some noise from the street (I think) where it seemed like a truck was idling and BLARING music so loud that i couldn't believe anyone could sleep through it. If you are special somehow (through rewards and such) they probably will treat you nicely, however if you're just a regular person splurging then it could be quite lackluster and maybe even better at holiday inn.
My son and I recently stayed at the magnificent InterContinental Indianapolis, and words truly cannot express how incredible our experience was. The personalized, elevated service began even before we set foot on the property. We were especially impressed by Mr. Quinton Oliver, Lead Concierge, who reached out prior to our arrival to ensure every detail of our stay would be seamless and memorable. From the moment we stepped into the beautiful lobby, Mr. Oliver was there to warmly welcome us with complimentary versions of our favorite drinks — a thoughtful touch he had noted in advance. The front desk staff was equally friendly and made our check-in smooth and effortless. Because Mr. Oliver knew we were celebrating my birthday, we were surprised with an upgrade to one of the hotel’s finest suites. Our eyes lit up as we walked through the stunning space — we could hardly contain our excitement. Waiting for us inside was a beautiful handwritten note from Mr. Oliver along with an assortment of our favorite beverages, which made the welcome even more special. We also enjoyed dining at the hotel’s onsite restaurant, where the staff was attentive and the food was absolutely delicious. The state-of-the-art gym was another highlight and a huge plus for me. As a frequent traveler who often stays at luxury hotels, I can confidently say this was one of the most memorable hotel experiences I’ve ever had. Thank you, InterContinental Indianapolis, for an unforgettable stay!
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My wife and I recently stayed at the Intercontinental Indianapolis Hotel, and we absolutely loved it. The hotel itself is beautifully designed. We loved the lobby bar and the live music, and the rooms are very nice. The location of the hotel couldn’t be better either, especially if you’re visiting Indianapolis for something close to Monument Circle. But it was the staff that was truly incredible and really made our stay memorable. I contacted the concierge desk about a week prior to our arrival because it was my wife’s birthday. Quinton was able to help me set up champagne, chocolates, and flowers for her upon our arrival. She was totally surprised and absolutely loved it. Quinton went far above and beyond and made our stay an incredible one. Thank you!
Had a very pleasant stay overall. Russell at the front desk was kind and accommodating during check-in. The gym facilities were excellent, with Peloton bikes, complimentary bottled water, and fruit. The room was very clean and thoughtfully appointed with bathrobes, a rain shower, Byredo products, and convenient button-operated blinds. A small but nice touch was the use of pre-made, high-quality ice cubes instead of a loud ice machine. During checkout, concierge at the lobby was very helpful. Would definitely consider staying here again. Valet parking is affordable, and on weekends, street parking is completely free!
Aminah Coyne was AMAZING. She made our 27th anniversary overnight stay perfect. Highly recommend this hotel. The rooftop bar was great and all of the servers there were knowledgeable. The valet was great too. Top notch!