This business is Trusted — customers consistently rate it 4.6★ across 229 reviews, indicating reliable, quality service.
A 4.6★ rating from 229 reviews indicates strong quality — continued review growth will further confirm reliability.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I had the most horrible experience here with my fiancée. We paid for the room a week in advance with a confirmation. We drove 14 HOURS to get to this hotel and were told our room was canceled and a refund would take 5-10 business days DURING CHECK IN TIME. My fiancée decided to book us a fun stay to get away from work and explore new states. Unbeknownst to us, they perform a background check DURING CHECK IN and that his background came back as potential risk. His background was from 17 years ago which had nothing to do with theft, assault, sex offender, or anything of that nature. We do not care about the background check being performed, we care about the timing and the poor communication of the staff. We were supposed to receive an email the day after confirmation or 3 hours before check in. We had to call to inquire about it (unprofessional) and then all this foolery followed when we were already there. We had to call multiple times after getting off the phone initially because someone would “reach out” and of course didn’t. We didn’t get any answers about a cancellation until we spoke to the 3rd person. We were stranded and felt humiliated and embarrassed. We found another hotel called Residence Inn in Addison Tx. Much better, much cheaper, extra friendly staff, more amenities, breakfast included, 24/7 front desk reception, and the same apartment style living closer to downtown. Unlike the virtual front desk idea. I would never recommend Kasa Love to anyone. They should be ashamed for how they treat their guest, who found interest and were willing to spend money with them.
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Check-in was very easy and the room was immaculately clean. They included lots of little home amenities to make sure that you have everything you need (laundry detergent, extra paper towels, shampoo/conditioner, body lotion, and tissues) which made all the difference. The only drawback is that you can hear upstairs neighbors walking, but so far they have stopped by 10pm and I've slept very well with earplugs. (Airplanes from the nearby airport may wake you up in the morning if you are a light sleeper.) The bed is really comfortable!
Great stay! Just fyi— this is an apartment complex, so there isn’t a “Kasa” sign. If you read the directions it’s easy to figure out though! Not a real luxury experience.. but it’s just what you need if you’re going on a work trip & need a bigger space than an average hotel!
We had a really bad experience with Kasa. I followed everything check-in instructions say and ended up my car got towed in the morning of the last day of stay. The interesting part is parking status in the app showed “Expired” in the midnight while my stay still available until the afternoon. When I ask for support, they sent me the name of tow company to ask if they towed and it doesnt even exist. I have to look up by GPS to know where my car was, and when we came to get the car, it is completely different company. No one holds responsibility for resolving the problem and I had to do by myself. After that, they told me to send them the ticket and invoice I have paid, then they refused to take care of it and told me I have to work with tow company, tow company said just received the call from management and came to tow it, nothing to do with it. Now Im in the middle, no one can do anything and I lost my money. Not recommended!! Please stay away from this place if you dont want your car to get towed and lose money and time. TERRIBLE!!!!
Central location, near the airport. Easy to navigate once we figured out where to park. Only issue was the bathtub. Unable to give our five year old a bath due to a condensation drip line that drained into the bathtub. But the shower was just fine.