This business is Trusted — customers consistently rate it 4.9★ across 1,333 reviews, indicating reliable, quality service.
Strong long-term review history with 1,333 reviews and a 4.9★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I had my annual inspection done by Edward and he was so professional and knowledgeable. He was able to answer my questions and gave me a peace of mind. Hoping for no hiccups with the plumbing, but am glad if it’s Edward that comes to assist.
All the employees from the owner to the repair technicians at Benjamin Franklin Plumbing & Drains were prompt and professional in every aspect regarding the repairs and replacement to the main drain lines at my home. Everyone from my initial contact with office personnel through the final repairs was courteous and friendly and kept me timely advised of scheduled appointments. They went out of their way to provide great customer service and competitive pricing in meeting and exceeding expectations. I would highly recommend this company without reservation.
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My daughter had this company come troubleshoot her hot water heater. The technician stated the thermal switch needed replaced and he quoted a price of $628.00 for a $20.00 part. Then he stated they can replace the hot water heater for 1,728.00. Why would someone replace a hot water heater for a $20.00 part and why would someone pay $600.00 labor for a part that takes 15-30 minutes to replace? Technician was nice, but company prices are extremely high. The company name makes sense now. I normally don’t post reviews, but wanted the public to be aware of these high prices.
Once I called for an estimate, they responded very quickly. They were more than reasonably priced and the time to get the project done was shorter. Jacob was very nice and professional. I have found our Troy plumber Company
Jeremiah did a great job! Could not have asked for a better guy to come out and get the job done. He knew what he was doing and got on it right away! Would definitely recommend