This business is Established — a decent presence with 590 reviews and a 4.3★ rating, though not yet among the top-ranked providers in this area.
Well-established with 590 reviews. A 4.3★ average reflects broad customer experience.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
A great hotel located in a great location! The staff were incredibly helpful and friendly and helped get my LA trip off to a great start. The lady at the reception desk, Agla, was very helpful and welcoming! The room was incredible and the amenities were great. Would definitely recommend it to anyone travelling to LA as the hotel is a great location to get to all the places you wanna see in LA!
I have stayed here multiple times in the past few years and it has always been a great experience. The manager, Sam, is always so accommodating as is the rest of the staff. Very clean and modern rooms just a short drive from Rodeo Drive and the Century City Mall.
⭐️ 1-Star Review I am extremely disappointed with my stay at this hotel. I trusted that my Porsche would be safe and handled professionally. Instead, the valet damaged my car, and the hotel refuses to take any responsibility. What makes this even worse is how uncooperative the staff were throughout the entire process. Instead of helping or even showing empathy, they simply told me “it must have happened in the past” — even though the scratch was clearly fresh, obviously not caused by me, and noticed immediately. Their explanation was not only dismissive but also completely unrealistic. No solution, no accountability, not even a gesture of goodwill. They didn’t offer to cover the damage, didn’t offer to take a closer look, didn’t provide any footage, and didn’t even offer something as simple as a free night or a reduced charge to make up for the situation. Absolutely nothing. Just a cold “all the best,” as if that magically erases the damage or the terrible customer service. For a hotel in this area, I expected professionalism and integrity — instead I left frustrated, disappointed, and with a scratched car. I cannot recommend this hotel to anyone.
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My family thoroughly enjoyed our 5-night stay in the Plaza Luxury Doubles and Junior Suite units. The hotel was meticulously clean, well maintained and elegantly decorated throughout! At check-in, we encountered an issue (of our own oversight during booking) but Sam, the manager on duty, expeditiously resolved it to our utmost satisfaction and made our stay stress-free. The whole staff was professional, courteous and helpful throughout our stay. We interacted most frequently with Sam and Jonathan and they were exceptional in tending to our needs. We also loved the many orchids in the lobby, layout of the rooms, automatic curtains, double elevators, and clean, well-lit and secured indoor parking garages. We will definitely recommend this hotel to our other family members, friends and colleagues. Thank you to the whole staff and special appreciations to Sam and Johnathan for going the extra miles! We will see you soon! The Phams
Very cool hotel with the old school Hollywood look throughout. Grounds were lovely at Christmas time, lobby restaurant were lovely decorated. Staff around grounds lovely. Breakfast at restaurant was fantastic.