This business is Established — a decent presence with 1,418 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
1,418 reviews at 4.1★. Check recent reviews to assess current quality.
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Our stay at the Hilton Garden Inn Phoenix/Avondale was seamless from start to finish. We were in town for a race weekend, and the location couldn't have been more convenient—just a short drive to the track and plenty of restaurants nearby. The room was spotless and surprisingly quiet given the hotel's proximity to the freeway. The Serta Suite Dreams bed lived up to the name; I haven't slept that well in a hotel in a long time. We had breakfast at the Garden Grille, and the omelets were fresh and made exactly to order. What really stood out, though, was the service. Every staff member we encountered, from the front desk to the housekeeping team, was genuinely friendly and helpful. If you’re looking for a reliable, high-quality stay in the West Valley, this is definitely the place.
This is a solid HGI. The hotel is not perfect, but I think it is good value considering it is less expensive than other Hilton-branded hotels in the area. The covered patio with fireplace was a fantastic spot to sit in the evening. It is a bummer to pay for parking.
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During my visit on January 30, the receptionist on duty did not offer any greeting or acknowledgment when I arrived. The interaction felt unwelcoming. Front desk staff play an important role in creating a positive first impression, and I hope this can be improved in the future.
Before you book here check out everything and call for all the hidden things they don't put on their website for instance they don't clean your room or put fresh towels daily but every two days...as much as you pay to stay here you'd think they would. I've stayed at motel 6 and pay way less and they at least come daily to put clean bedding and towels and when I called the front desk to find out what is happening Daeja at the front desk didn't have the courtesy to call my room back to let me know what is going on so I go down stairs and she hands me clean towels...I don't work at this hotel!! And if I wanted to make the bed I could have just stayed at my own house 😡 miles away in New Mexico. The girl at the front desk told me the room cleaning instructions are posted in the room so I look behind the door and unless you are as tiny as an ant ...no one can read it. The pillows were hard as a rock so neither myself or husband slept at all. Also my key card didn't work. And you'd think they'd offer at least a free continental breakfast but no they make you pay for it.. again most other hotel chains I've stayed at do. Also clean the windows in the dining area so gross 🤢!! So not worth it . So we spent all this money to stay at what we thought would be a great experience but unfortunately it wasn't so pleasant staying here. I know I won't be staying here again ...EVER!! Overpriced and overrated!
The room was typical and clean but they penny pinch on everything. It was a little insulting to see the notice on the water bottles in our room (which are normally included with the stay) that clearly stated that they will cost us $3.00 each since they’re free ONLY to the gold, diamond and silver members—seriously? And they have coffee in our room but no sugar, creamer or stirrers. I wonder if those cost extra also? No free continental breakfast—God forbid! And $5 parking fee!? Wow—it’s not the cheapest hotel and clearly not the best. Comfortable stay but will be looking for another hotel next time. Thankfully we were only here for one night anyway.