This business is Established — a decent presence with 637 reviews and a 4.1★ rating, though not yet among the top-ranked providers in this area.
637 reviews at 4.1★. Check recent reviews to assess current quality.
Early reviews reflect a team building a positive reputation.
Limited history — check recent reviews for the most current experience.
Customers who want confidence before choosing a local provider.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I had a wonderful stay at the Holiday Inn Express & Suites Plano West. The service was exceptional from the moment I arrived. A special mention to Tracey at the front desk, who was welcoming, professional and always greeted guests with a warm smile. Her positive attitude made the check-in process smooth and set the tone for a pleasant stay. The staff were friendly, attentive and eager to assist whenever needed. The hotel was comfortable, well-maintained and provided a great overall guest experience. I would gladly stay here again and highly recommend this hotel to anyone visiting the Plano area.
Overall experience was great. The room had basic wear and tear (walls, bathroom fixtures etc.) The blinds on the window was broke, it wouldn't stay lifted. Not a huge deal as we were there to sleep between tournaments for the weekend, I do love to wake up to natural light when able. Front desk lady was friendly and helpful. Even though there was a pool party and quite a bit of foot traffic, I enjoyed my room on the 3rd floor, it was quiet and relaxing. The bed was comfortable but some of the pillows are flat and unsupportive. Either way, I would stay at this location again!
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Elsa does it ALL! She is so kind and truly cares that the guests have everything they need. She is a supervisor of housekeeping but she can be found anywhere helping people with a smile! 😊 If you are familiar with Holiday Inn express breakfast, then you are aware of what is going to be however, Elsa puts a little more love and attention in it. The cinnamon rolls were super soft and moist, the food tasted fresh and not dried out. My only negative observation is The hallway doors had a lot of chipped paint and the tiles in the bathroom floors were loose. Maybe just a little TLC needed.
My husband and I came for a quick getaway for a baseball game. Hotel was clean, our room was clean, and it was in a quiet area. The breakfast was hot and good. The front desk attendant was friendly. If we come back to the area again we would definitely choose the hotel again.
I always stay at this location 3101 North Dallas Parkway because of Tracy & Elsa! We look for them knowing we will be taken care of! It is a convenient location for us as we move around the city and we are assured that our sleeping arrangement there is very hospitable as far as comfort & satisfaction is concerned! If we have any concerns, they do try to address them without hesitation!