This business is Trusted — customers consistently rate it 4.9★ across 310 reviews, indicating reliable, quality service.
A 4.9★ rating from 310 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Tuesday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Wednesday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Thursday: Closed
Friday: 8:00 AM – 1:00 PM, 2:00 – 4:30 PM
Saturday: Closed
Sunday: Closed
Patients frequently cite attentive care, clear communication, and a welcoming, professional environment.
Wait times can increase during busy periods — scheduling ahead is recommended.
Patients seeking attentive, professional care with good communication.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I had an excellent experience with Downtown Dental Services. From start to finish, it was a great visit. I felt very little pain, and the entire staff was incredibly friendly. They were accommodating and easy to talk to, not just about the dental work, but in general. The environment felt warm and welcoming. If you’re concerned about pain, they make sure you stay comfortable. I also signed up for additional services, and it was simple to arrange. They worked around my schedule, and being a downtown resident, I really appreciate their convenient location.
The lady that made my appointment on the phone, Miss Sando Paloma, was very pleasant and accommodated me due to my schedule. Upon my arrival I was made to feel comfortable (even though I’m from out of state) and made me feel like I a regular customer. Mr. Tony (dentist) was very thorough and did an excellent job putting my caps back on. I had a wonderful experience….thank you!!!! I would definitely recommend!
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As a Downtown Cleveland resident, I’m so glad I switched to Downtown Dental and I cannot recommend it enough. I only wish I’d made the jump sooner. Not only is it super convenient, but Dr. Lu and his staff are top notch. My cleanings with Cindy are very thorough and my teeth are the best they’ve ever looked. Autumn really knows her stuff and has been incredibly helpful in my Invisalign journey, and she makes what can sometimes be a stressful experience very calming. If you live or work in Downtown CLE, or are simply looking for a new dentist, this is the place to go.
I had an appointment today at downtown dental Char was my dental assistant, And Dr. Lou as my dentist. This was my first visit and it was very pleasant. The receptionist were both very kind, char did a great job on my x rays and helping me with my concerns. I completely loved my first experience
Exceptional Staff!! My Dental Hygienist, Cindy, was thorough but delicate, as I have sensitive teeth. The facilities are always incredibly clean, and Dr. Lu spends ample time with his patients to ensure total and complete care.