Hayley Nguyen, M.D.

A terrible front desk staff = I can’t move forward with my healthcare. TLDR: it’s very difficult to get someone on the phone. What’s the point if her infrastructure and the lackluster staff makes everything HARDER? (I think her practice is more for people looking for laser treatments and cosmetic enhancements; not actually family medicine. If you are the former, I think this is the place for you. If you’re looking for an actual internist, to do more than a cursory exam, keep shopping for your PCP.) Context: Sadly, after a few visits and a couple more attempts, I can say the negative reviews about the front desk are warranted. Dr. Nguyen, I hope you read these reviews and make changes— it’s really a shame! Dr. Nguyen is a solid practitioner, though my appointments have been fairly brief and efficient to a point of transactional. That didn’t bother me as much as the front desk staff which is underwhelming, to say the least. Their phone system is abysmal, their customer service stance is nonexistent, and they do not seem to have any sense of urgency or patient focused rigor. 1. I’ve called the office line for a new appointment and the male staff person who answered literally said, “Hello?!” I was rushed through scheduling and it gave me the impression of crisis in the background. I can’t know for sure but something below the surface did not seem right here. 2. Most recently, I called for a referral and when I mentioned that the reception was bad each time they spoke (crackling and breaking up) they hung up on me and I could not get anyone to answer subsequent calls (which happened 2 seconds after hang up). I had to leave a message and repeatedly call back until I got someone. 3. And finally, I find myself preparing for a stressful experience with the front desk staff which is the exact opposite of what I need when I’m interacting with a doctor’s office.