This business is Trusted — customers consistently rate it 4.8★ across 1,627 reviews, indicating reliable, quality service.
Strong long-term review history with 1,627 reviews and a 4.8★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
As a small woman who asks a lot of (maybe stupid) questions, expecting honest answers, I highly recommend Nelson Bros. They are always willing to walk me through what exactly is wrong and suggestions for fixes, and they have never once tried to upsell me on something I don't actually need (even when they stood to make 1000s off of me). We've had Rick out several times for drain scoping and cleaning and he's always straight up with me. I was ready to completely replace our sewer line, and he talked me off a $12,000 ledge. Today, Trevor came out to take care of our AC condensate drain line that was absolutely hacked together and leaking. His solution allowed us to have a quick fix to our issue that reuses perfectly fine existing copper drain line from our AC. All in, it cost $400, which I find to be an absolute steal compared to the $1700 another company wanted to charge to run an entirely new line through the ceiling and across the basement to our laundry tub. He left us with a proper solution that's up to code, kindly explained to me that the pipes aren't connected to meet code and to protect the AC in the event of a backup, and he was respectful of our home. He went above and beyond by making sure that our remaining copper line was properly mounted to the wall to avoid it getting knocked off the old brackets again and again (thanks, other local company...), and he left a clean out access on the new drain pipe (which may be necessary to be up to code code, but if it isn't, it is important for us because our real sewer cleanout access is cemented shut and that's all we have to use for sewer scoping and cleaning). Thanks so much Trevor! We will happily continue doing business with Nelson Bros and recommend all our friends do the same!
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Mitch was really great as was his assistant Brendan. The existing sewer tried to be hard to replace but both of them rose to the task and prevailed mightily. They needed to find a clean, strong, piece of pipe to latch the new system onto and ended digging right to the footing of the house to find it. Under very tight quarters, they were able to cut the pipe straight and are set up for another good day tomorrow in order to have my sewer system operational again. A plan is in place and I see them executing it flawlessly. Day 2 arrived, the old pipe was removed as was additional dirt from the trench. They tied onto the piece of solid pipe and reconstructed my sewer system. It's beautiful. We can run water from any of the toilets and sinks, and we can do laundry again. I don't remember the last time a hot shower felt so good!
The tech was great. The service provided was good. We have been customers for over 20 years. I was not told our location was out of range and did not realize I was being charged an extra $25 until the bill was broken down. I called the office this morning to inquire and the secretary was rude and not willing to do anything to make it right. I said we are a long time customer that is now leaving, isn’t there a way to try to make this right. She said she supposed she could tell future customers about the fee and then said bye. I guess they really don’t care.
Very nice. Fast response. Jeremy is wonderful and so helpful. They have done so much work for us on the past. New sewer line. Back up sump pump and more. Sink installation.
BELIEVE the reviews !!!! Some are positive but a lot of bad attitude and poor communication issues stated. I set up an online Whole House Drain cleaning appointment and their site indicated $130 to $205 “minimum “ charge .Bob Main snaked 4 drains he presented a charge for $665 . In Shock I asked about the booking app price and he said OH NO !!! It’s $140 per drain, holy smokes I said and after a discussion we agreed to use my credit card and was advised to call Management and explain and they would be the ones to make an adjustment. I don’t expect free or cheap service but I figured $300-$350 for a little less than an hour of total time on site was reasonable and in line with their online site pricing. I immediately called and a manager said he would investigate and call me back within 3 hours, a week later he called and told me that that’s the price and made numerous excuses and total bs statements about how the site was set up incorrectly and they were going to get it fixed, but no bill adjustment. I asked to speak with the owner and he said he would have her call me, I have left a message for her to call me and filled out an online request for her to call me but haven’t heard back at all. Instead of responding to reviews they would be better off to just respond to customers and return calls. I just don’t understand how my $665 that day seems to be the most important thing for Nelson Brothers Plumbing. ************************************************ Thanks for responding back just like I predicted instead of a call or any communication, it’s obvious online reviews are more important and easier than talking like I tried on numerous occasions. Yes after the fact “ it’s obvious “ each drain is billed separately ! Thanks for the little tidbit after the fact and all of the other little information that you provided about pricing that was NO WHERE on your online booking site. I wasn’t at anytime confused and was totally aware of your “MINIMUM PRICING “ But since the specifics about the first drain charge and then each additional drain charges appear NO WHERE on the booking site and the technician NEVER indicated such when he arrived or before starting their couldn’t be any confusion about what wasn’t and isn’t on the site. I could easily dispute the charges and get my money back but this is so ridiculous what you are doing and how you’re handling “YOUR “ site flaw that you can just keep the extra money as the saying goes “fool me once, shame on you “ . “Fool me twice, shame on me “ customers aren’t “confused “ at all .