This business is Trusted — customers consistently rate it 4.8★ across 1,633 reviews, indicating reliable, quality service.
Strong long-term review history with 1,633 reviews and a 4.8★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite prompt response times and transparent pricing before work begins.
Emergency availability may vary — confirm availability before a crisis arises.
Homeowners who need a reliable plumber with upfront pricing.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I want to start this off with saying the second guy that came out was fantastic Kane was lovely if he ever starts his own business I’d support him! Everyone else was awful. I had high praise from this company by someone I know. Rick was really aggressive and Bob was rough, maybe he was having a bad day I understand that however that doesn’t mean he should have left a half done job and broken some things. I just bought my first house and it has a brand new bathroom they broke a few tiles and a know leaking toilet. When I had my partner call them back because I was upset and I had came home from work to my bathroom with broken tile and a leaking toilet we couldn’t get a hold of anybody. The person that recommended them to me was able to get them to come back the same day but i couldn’t get them to. I found that rude and unprofessional. We were told they don’t keep numbers or contacts so that’s why they didn’t answer. When we asked about the tile they basically told us it was are fault for how it was done and that’s why it broke. After some pushing they said they would speak to there boss we waited two weeks and heard nothing back, my partner is more pushy then me so he brought it up and. Rick called him and started speaking aggressively, I personally had to walk out of the room because of that call. I’m heavily disappointed in the management and most of the people we spoke with I don’t think I’d feel safe letting them back into my house again especially when I’m not there. Speaking aggressively to any customer should never be the first response, if they are upset they need to take a moment before a call. Another note I’d like to add, I’m not stupid and I have multiple certificates to understand construction and other things in that area I don’t appreciate them trying to say I don’t know what I’m talking about and i clearly don’t understand what I know despite it being something I’ve studied and know better about. Don’t blame me for something I know was done right only to be told otherwise and it being my fault. I hired these guys because I was busy and that was a mistake if you want something done right they say do it yourself. Kane was lovely and was sent to fix the other man’s mess and even cleaned up after himself unlike the other man. He was the only redemption this company has. I’m willing to admit when I am wrong but I don’t think these people are. We have yet to get any receipts it has been weeks. And we have asked for one. Responds to Response: from my knowledge we were the only one to reach out, and we had to even beg for that. And go through 3rd parties. And you didn’t even respond to the fact that multiple people from your company were aggressive. I do appreciate a response but it’s clear that you didn’t even read through my whole message. I will know also give pictures of the damage and how things were left. Including trash that I was told that they were supposed to take with them. My grout also was bright white at the start.
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Alex and John were absolutely fantastic. They were able to fix my shower very quickly and were extremely professional and courteous. I will certainly be a customer for life.
Alex showed up at the butt end of the 1-5pm window and it was clear from the start he did not want to be there. His first words when i showed him the two issues i needed help with were that id need to tear out the floor. He didnt work with me or try to problem solve or anything. Just very negative. He didn't have the part to repair the shower overflow and drain assembly which was the main reason he came out. I previously had Trevor come out and he was way more willing to work with me and shoot me straight about my options. I decided to pay him just to get him out of there because to be honest I wouldn't have trusted any work he did do. So I paid $150 just for them to come out and tell me im out of luck unless I want to do some major reconstruction. I call nelson bros frequently but this experience has me thinking again.
Mitch was really great as was his assistant Brendan. The existing sewer tried to be hard to replace but both of them rose to the task and prevailed mightily. They needed to find a clean, strong, piece of pipe to latch the new system onto and ended digging right to the footing of the house to find it. Under very tight quarters, they were able to cut the pipe straight and are set up for another good day tomorrow in order to have my sewer system operational again. A plan is in place and I see them executing it flawlessly. Day 2 arrived, the old pipe was removed as was additional dirt from the trench. They tied onto the piece of solid pipe and reconstructed my sewer system. It's beautiful. We can run water from any of the toilets and sinks, and we can do laundry again. I don't remember the last time a hot shower felt so good!
Brendan from Nelson Bros. was awesome! We had water coming up from the basement drain after doing laundry. He came out the same day and worked for over an hour until the clog was removed. He explained everything clearly and the final cost was totally affordable.