This business is Trusted — customers consistently rate it 4.5★ across 2,509 reviews, indicating reliable, quality service.
Strong long-term review history with 2,509 reviews and a 4.5★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Beautiful hotel! Even for winter this place is wonderful with its indoor pool and hot tub, even though hot tub outside was still open i decided to stay in and enjoy the indoor one. Rooms were very clean plenty of space, clean linen, loved the christmas decor in the lobby. Really enjoyed the little paved trail out front along the lake and the little bit of beach area we could ge down to at night to find some yooperlite rocks! Sat next to the fire pit til super late at night was relaxing and very peaceful with the lake right there. Would love to get one of little cottages next time, definitely will be planning a trip back here again in the future!
We stayed for two days in February. The location is great, right on Lake Erie. Everything was snow covered and gave the lodge a winter wonderland look. The room was clean and the staff very friendly. We ate at the restaurant three times and were happy with each meal. They have "pinched potatoes" for breakfast. I have never heard of them but later learned they are a specialty of the lodge. They are small boiled potatoes, fried and seasoned, then slightly smashed. I thought they were very good. We had filet one night and they were cooked perfectly. I also enjoyed the breakfasts. The lodge also offers a wine shuttle that visits three local wineries. Tom, our driver was knowledgeable and friendly. They also offer snow shoes and cross country skis for those that want to be adventurous. Now the negatives, and the reason I did not give 5 stars. They had a water pipe burst in the main lobby area. A lift and construction materials blocked part of the lobby. In addition, the gift shop was closed both days. One other thing to note, the path to the outside hot tub was not cleared, making for a slippery path to the tub. Geneva On the Lake is nearby, but everything is shut down for the winter. There are many wineries to check out and if you are into covered bridges, many are in the area.
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Veronica and her team were amazing!! This is a snap of the email we sent to her and her team ☺️ we would absolutely recommend them for a wedding. Hi Veronica ✨✨ I hope by now you’ve received our card, but just in case you haven’t, Rico and I wanted to reach out personally. There are certain moments in life that hold profound meaning and our wedding day was truly one of them. We wanted to take a moment to express our deepest gratitude for everything you and your team did to make our day so special. We know there were several challenges behind the scenes (particularly with our coordinator), and we genuinely appreciate how gracefully you and your staff handled everything. Your ability to keep things running smoothly and shield us from those issues did not go unnoticed. From start to finish, your professionalism, warmth, and attention to detail went above and beyond our expectations. Our guests could not stop complimenting the beauty of the venue, the incredible service, and the overall atmosphere it was everything we envisioned and more. From the bottom of our hearts, thank you for being such an integral part of one of the most meaningful days of our lives. Please extend our appreciation to everyone who helped behind the scenes to make sure the day flowed so seamlessly. We are so grateful to have celebrated our love in such a beautiful space, surrounded by such a thoughtful and dedicated team. With heartfelt thanks, Rico & Chanell Ivy 🥰
I was very excited to book an overnight retreat for me and my husband and the anticipation was not met with any disappointment. The location along the shores of Lake Erie, with stunning views from our room, the pools, and the on-site dining were exceptional. The lobby was very welcoming and grand and we were met with friendly staff who answered all of our questions both in person and via text, which was very convenient. We appreciated the wonderful on-site amenities including a large and beautiful outdoor pool and cozy hot tub, beautifully laid out bocce, oversized chess board, corn hole, and our personal favorite - deck shuffleboard. The heated indoor pool and hot tub were also second to none, allowing comfort and amazing views, especially at sunset. Staying in a resort where the pools are actually made for swimming was a treat and we appreciated the very generous hours that allowed us to take advantage of all the on-site outdoor activities, including a fantastic dinner at the on-site lounge. Our room while just slightly worn in some ways, was very stylish, spacious, clean, and comfortable. We're so glad that we booked a room with a balcony, as we enjoyed reading and watching the water from the comfort of the outdoor seating. We loved the complimentary bike rentals that allowed us to quickly explore the next door park and enjoy a beautiful morning pedal through town.These types of services make you feel like your stay is extra special. The s'mores package that we received at checkin to use at night around the many patio gas fire pits also made our stay extra special. Even though we live within an hours distance of The Lodge, we feel our stay was well worth the money spent, as we felt like we were on a fantastic vacation without having to travel far. We highly recommend the experience as a quick get away for locals or for those traveling a far distance. We cannot wait to return!
I recently stayed at The Lodge at Geneva-on-the-Lake with my 68-year-old mother, and unfortunately the experience was very disappointing and concerning from a safety standpoint. The room itself was okay at best, but the heat did not work properly during our stay & on a weekend when temperatures were in the single digits. That alone made the stay uncomfortable, but the bigger issue was outside the room. The pathways from the parking area to the front entrance were not shoveled or salted despite icy conditions. Early that morning, I personally informed staff that the walkways were dangerous, as I—in my 30s—nearly fell multiple times. Nothing was done. Later, my mother slipped and fell, seriously hurting herself. This could have been prevented with basic winter maintenance. For a property of this size and reputation, failing to ensure safe walkways—especially after being warned—is unacceptable. I would not recommend staying here in winter conditions, particularly if you are traveling with older guests or anyone with mobility concerns. Safety should be a priority, and unfortunately, it was not during our stay.