This business is Trusted — customers consistently rate it 4.2★ across 11,489 reviews, indicating reliable, quality service.
Well-established with 11,489 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We had an absolutely wonderful stay at the Westin! The amenities were excellent, the property was beautiful, and every aspect of our experience exceeded our expectations. A special thank you to Blaire at the reception for the warm welcome, professionalism, and exceptional hospitality. We also want to recognize Twana at The Cafe restaurant for providing outstanding service and making our meal a pleasure. The highlight of our stay was seeing how happy our daughter was throughout the visit. The kindness and genuine care shown by the staff made our family feel truly welcome. Thank you to the entire Westin team for creating such a memorable experience. We look forward to returning!
Customer service was awful. I never got any of the items requested after making the request on my app when I made the reservation , then following up with 3 calls to the front desk 3, and finally making a 12AM visit to the front to request them again. Nothing! No valet available to us, but the car in front and behind us got valet. Weston parking garage was full so had to walk .5miles with our luggage to check in. After spending over $200 to stay, all I got was 10,000 points and they told me that was a good will gesture for my inconvenience. Really? This is the Westin. Are you kidding me? Customer service should have been at the highest standard. This was not the Hampton, and had customer service like Motel 8. Actually Motel 8 would have provided better customer service and addressed my concerns appropriately and in a timely manner. This is not a 5, 4, 3, or even a 2Star hotel. Been better off staying at a Motel 8, at least my Motel 8 expectations would have been met there. -Radhika Dishman **Stayed for night July 11th, 2026
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The only bad thing I could say was that the elevators were slow. It was a holiday weekend and there were a lot of events going on though. The valet was great. The breakfast buffet was more than you could ask for and the food tasted amazing. It was definately worth the price to add it to our room package. Our waitress remembered our drink order from the first day. She had been there 28 years and said it was a great place to work. That in itself is a good recommendation! It was cool to explore the common floors and to see what they had to offer. The pool was great and always had plenty of towels. It was a little bit of a splurge for our family to stay in a hotel this nice, but the experience was worth it. We were able to walk to everything we wanted. For reference, we were on the 32nd floor.
I stayed at The Westin Peachtree Plaza in downtown Atlanta recently and had a great experience. I was assigned a room on the 70th floor, which ended up being the highlight of the stay because the floor-to-ceiling windows offered an incredible, expansive view of the entire city skyline. Aside from the scenery, I was really pleased with how clean and well-maintained the room was; everything from the linens to the bathroom felt fresh and thoroughly detailed. The layout was comfortable (not expansive), the staff was pleasant during check-in, and the central downtown location made it easy to get around. It's a solid choice if you're looking for a dependable, clean stay with excellent views of Atlanta.
Had a long weekend in Atlanta and stayed here. We were blown away! The hotel, the rooms, the views, the comfort of the beds and linens was so much more than a 5 star review. I also want to comment on one of the staff members in particular. Ashley checked us in she was so helpful and kind. She recommended so many good places to eat and go for drinks and when we asked her to give us a room higher up, she went all out and delivered the experience of a lifetime!! Westin, Ms.Ashley needs a raise for outstanding customer service!! We will be back!!