This business is Established — a decent presence with 1,565 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,565 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
⭐⭐⭐⭐⭐ Hilton Vacation Club Scottsdale Villa Mirage was a fantastic surprise! We ended up flying in a day early and needed a last-minute place to stay, so we booked with very few expectations. From the moment we arrived, we were pleasantly surprised. The rooms are incredibly spacious and feel more like a condo than a hotel room. Having a full kitchen, washer and dryer, and a beautiful private patio made our stay so much more comfortable and convenient. Everything was well-maintained, and the property itself is absolutely beautiful. Our only real complaint was that the pool was a bit dirty during our stay, but there had been a lot of wind that day, so it was understandable. On the positive side, the poolside restaurant was excellent—the food and service were both amazing. Overall, we had a wonderful experience and would absolutely stay here again. If you're looking for a comfortable, spacious place to stay in Scottsdale, this property is definitely worth considering!
Attentive customer service. Rooms are redone and very nice. The unit upstairs had a plumbing issue so we did have to move units and they moved our luggage for us and found us a new room. Parking gets tight in the evening. The food at the poolside restaurant was of limited quality and value, but it was convenient. Great water aerobics program
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Our family stayed here while visiting for graduation. As a family of six, we were able to stay comfortably in a 2 room villa with a pullout couch. Even with the couch, we had plenty of room for our stay! The amenities offered were amazing! Our kids enjoyed the pools and the arcade center. We didn’t have time to explore the arts and crafts, but they looked affordable and fun! The resort was clean and well maintained.
Really enjoyed our stay at this location. The rooms were more spacious than initially expected, and both the check-in and check-out processes were very straightforward. The staff working on the property are very friendly and will actively seek to make your stay better if you have any questions or concerns. Lastly, the gym is a cut above the average 'hotel gym' setup, which resulted in a pretty good workout!
As a world traveling Diamond Member, I simply expected more from a Hilton Resort. After moving from a studio to a two-bedroom we simply was a bad experience. As an owner and advance notice that we were moving to an upgraded room and requesting to place our newly renovated room as a priority since we were simply moving. It took them until almost 2pm to finally have our room prepared. That is after I had to check the status two times. By the way, the upgrade was NOT a renovated room. I was emailed by the service manager on duty and told they would compensate with points for the disappointed customer service. I guess she forgot?? Unhappy member..!