Haven Cleveland Heating, Cooling, Plumbing, Drain & Electric

The 4 stars is for the “company”; all the workers I interacted with were wonderful and get 5 stars. This was the first time I worked with Haven. I previously worked with Heart of Ohio, and it was from them that I received the estimate at the end of 2024 for a new furnace and air conditioner for my house. By the time I decided a couple months later to move forward with the project, Heart of Ohio was already Haven. The suddenness was a little weird to me, but the people were the same, so I decided to go forward. The installers, Mike and Kurt, were great. They were extremely professional and courteous and answered all my questions. I am the kind of person who has to see what’s going on and asks questions about the process. They were patient throughout. They worked efficiently and cleaned up after they were done. I have to mention, also, Jim Damm who gave me the original estimate. He talked with me several times to answer a variety of questions I had. Even if he was tired of my calls, he was wonderfully patient, a true professional! When I first got the estimate, i learned that they had two types of 2-speed furnaces: regular and variable, and that the variable kind was better at adjusting to the environmental demands instead of being full speed on then fully off. I decided to get the variable speed one, even though it was more expensive, because it keeps the heat more consistent. Well, the wrong one was sent to the job. The day of the installation I was looking at the box in the driveway and it didn’t say variable. Mike looked and confirmed that the code on the box said it was the regular 2-speed furnace. There was no push back from Mike, like “I am sure this is correct.” He got on the phone immediately to verify the code on the box and I could hear the dispatcher say that it was indeed the wrong order. Mike arranged to have the correct furnace delivered, which it was, so they finished the job as scheduled. The mixup was handled without problems, but if I hadn’t looked and asked, I would have received the wrong furnace and paid more for it! Besides, how many people actually think of going out and checking? Not many, I imagine. You just assume you are getting the correct thing. Clearly, it was some glitch in the system, and it behold the company to set up checks and balances to make sure this doesn’t happen to other customers.