One Hour Heating & Air Conditioning

Nate Mejia3 months ago

★★★★★

5.0

On this hot holiday weekend, we unfortunately had our outside ac unit shut off. I called around to different heating and cooling companies and all were booked up to 4 days or more days. With a pregnant wife and pup in the house we couldn’t wait up to 4 days. I called One Hour and they were able to get someone out to me the very next day and when I say I was relieved to have someone come out to check the issue I was so thankful. We were blessed to have Jason B. come out and take a look. He was able to give us a diagnostic breakdown and was very knowledgeable. He not once pressured us to buy or purchase something we didn’t need. He helped us find the best option, and because of his great work and ability. Our unit is working on cooling itself down. Thank you Jason for your hard work and your military service. Happy 4th of July weekend!

Shannon Rower5 months ago

★★★★★

5.0

Shawn went above and beyond to make me feel confident that my HVAC unit will not have another major issue. He was patient, extremely knowledgeable, and professional throughout the entire process. I especially appreciated that he did not skip steps or try to rush through the job—he took the time to be thorough and make sure everything was properly reviewed and addressed. A shoutout as well to his colleagues, Jason M and Bart, for their help in identifying and resolving the unit issues. I also want to recognize manager Jason C for the overall customer service and support. I truly could not be more satisfied with the comprehensive review that was performed by One Hour H&AC and the level of care shown by the team. This kind of service has become rare, and it absolutely stood out. Bravo!

l Besta month ago

★★★★★

1.0

I was so excited because yes! They were coming here super fast. However, after inspecting, this Dude tried to sell me a thermostat at over $650. Yes that’s $650. I said oh I’ve always gotten those at big box stores for $50. You can’t do the same? Nope! Paid the $99 inspection fee. Or whatever. Goodbye! I came home from work, opened the thermostat top to start a replacement and then noticed the batteries. Corroded and lumpy. I simply changed the batteries. This was weeks ago, and it’s been working just fine. Returned my big box ( fancy) thermostat. He didn’t even check the batteries!!!!!! Or did he???? I will never call upon this place ever again. It was hot, I am a single Mom ( of young adults). I was in a pickle because I was working a 60 hr week. (Healthcare) I’m Not sure if this was a mistake but this was not what I needed at the time. Mistakes, Big prices is no help at all. Funny, I was going to be teaching my daughter how to change a thermostat, telling her to learn as much maintenance as possible so this never happens to you, that I wouldn’t have called anyone but was too exhausted to deal with it at the time but thank God this was not the opportunity as didn’t need to do it at all. How many old ladies are you screw-in over seems to become my thought here? I haven’t even had time to file complaint or ask for a refund so yeah thanks

Amanda Emmonsa month ago

★★★★★

2.0

Bart did a great job. He was very thorough and friendly. However, the company culture is questionable. every time they come out here, twice a year, they find something that I “need”. This time it was a surge protector for my furnace. They are the ones that installed it and now they want $350 to install a surge protector. Last time it was something else random, The time before that I had to pay $500+ because there was mold inside my evaporator coil. I was also told today that my 15.99 a month maintenance plan is going up to 19.99 a month. the time before that the technician told me that since my unit is seven years old, I’ve got maybe a year or two left before I have to replace it. Something isn’t lining up here. Predatory? Possibly. The techs are normally very nice and thorough, they’re just doing their jobs.