This business is Trusted — customers consistently rate it 4.3★ across 133 reviews, indicating reliable, quality service.
133 reviews at 4.3★. Check recent reviews to assess current quality.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Reviews in this category often praise punctual arrivals and clean, professional work.
Some customers note higher pricing for after-hours calls.
Anyone dealing with urgent plumbing issues and needing fast response.
General guidance for businesses at this rating and review level in this category — not statements extracted from this business's reviews.
The ReviewRank Score (0–100) weights a Bayesian-adjusted rating (55%), review volume (20%), sentiment of Google's up-to-5-review sample (15%), and rating consistency across that sample (10%). Sentiment and consistency are blended toward volume-based priors when the sample is small relative to total reviews. Google selects the sample by relevance, not recency.
Google selects and orders this review sample by relevance. It is not a chronological review history.
Called for an issue with our bathtub being back up. The company sent a technician who came out and claimed he had fixed our issue and charged me $569, yet the problem continued immediately afterward and was not fixed. When I reached out again, they sent the same technician back, and not only was the issue still unresolved, but I was sent another bill for an additional $559 for a second “repair” that also didn’t fix anything. I am left with the exact same problem I started with. Being charged twice for work that was never completed feels extremely frustrating. This company dishonest and unprofessional. They send out people who do not know what they are doing. They steal your money without fixing your issue. Avoid this company so you dont have to go through the same situation they left me in.
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I had a very disappointing experience with Jack Ward & Sons Plumbing. I paid $569.25 for a bathtub clog repair, and the issue was NOT fixed. The tub remained completely clogged. I contacted the company again, and they sent another technician, but the problem still was NOT resolved. Instead of fixing the issue, they sent me ANOTHER bill for $559.34 for the same unresolved problem. Charging twice for a service that was never completed is completely unacceptable and unprofessional. I do NOT recommend this company to anyone. Be careful before hiring them.
I have used Jack Ward plumbing for years but it’s been a while since I needed them. I recently called them again and they did a spectacular, above and beyond job Totally professional and way more reasonably priced than I feared.
Zack and Steve, with Jack Ward and Sons, were absolutely amazing! They helped us out at Park 111 West and went above and beyond to make sure everything was handled perfectly. They were patient, helpful, and knowledgeable — truly professionals who care about getting the job done right. Their teamwork and customer service made the entire experience smooth and stress-free. We’re so grateful for their assistance and would highly recommend them to anyone!
I was referred to these guys from Maynard who no longer does plumbing services. Carolyn took my call and had me booked the next day. She was polite, kind and professional. Steve and Zach Came out to the house, diagnosed and fixed the problem (including buying new part and installation) within an hour. They were patient, attentive and professional. Will definitely be calling them again for all things plumbing. Can’t recommend highly enough! Great service! Great company. Give them your business.