DoubleTree by Hilton Akron Fairlawn

I was extremely disappointed with my stay. The entire property feels old, neglected, and poorly maintained—not charming, just run-down. Many things were broken, the hotel felt dirty, and the overall atmosphere was unwelcoming. That said, a few of the front desk employees were genuinely nice, even though some of them didn’t seem to know what was going on or appeared not to care. The location is also convenient, since it is right across the street from a large mall. The housekeeping service was especially poor. My room was never thoroughly cleaned: crumbs remained on the floor for my entire stay because it was never vacuumed, the floors were visibly dirty, and my bed sheets were never changed during the week I was there. Housekeeping also threw away food I was saving as well as a reusable shower cap I had brought from home. When I called the front desk to ask for a replacement shower cap, I was told they didn’t have any, only to discover later that they actually did. It left the impression that the staff was not well informed about the hotel’s own amenities. To top it all off, on my last day I found an earwig crawling near the coffee maker that I had been using every morning. Between the lack of cleanliness, poor service, and overall condition of the property, this was one of the worst hotel experiences I’ve had, and I would not stay here again.

My wife and I selected this hotel due to its proximity to Blossom Music Center. When I was informed that we would get a renovated room, I felt confident that the room would be very nice. Unfortunately, that was not the case. Some aspects of the room were nice. In particular, the bed was comfortable. The wallpaper behind the bed looked new. However, the wallpaper under the window looked like there was water damage along the wall. Similar to other reviews, the shower was very disappointing. It still had an old, small bathtub that was chipped up and looked dirty. The tub is also narrow and a bit slippery. The tile and grout looked old and dirty too. The shower head and curtain were old, as well. The bathroom counter looked newer and the floor tile looked newer (although it did not look clean and sanitized). I would recommend that they remove the tub and tile, and start fresh with a high quality shower... with a high quality shower head. The bathroom mirror had a built-in night light across the top that was too bright and would not turn off. The furniture in the room was dated, and the carpet was not clean. We noticed an empty lip balm container on the floor, some pretzel pieces, and some hair. Fortunately, we were only there for one night. This property does not live up to Hilton Hotels higher standards.