This business is Established — a decent presence with 1,330 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,330 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
We didn't stay the night, we were there getting some pictures for our sons Military Ball. I brought some special bourbon to celebrate our son and friends. The staff was very accommodating and got me some glasses to take back to the room instead of having to use plastic. Very nice folks.
The location of this double tree is spectacular as it is on a main state route (WestMarket AKA St.Rte. 18)in farlawn, Ohio.It is across the street from a very nice mall...(Summit Mall) There is everything in the world you could imagine. Halloween the thing of the other Doubletree's ,there is a restaurant/ bar on property downstairs, which can be accessed immediately upon the front entry to the left. Just by guessing Id say it has within the last couple years or maybe within the last year been remodeled, and I might add... they've done a nice job. The rooms were extremely clean and followed the same theme as all the other Double tree's in the country, so you get the same towels, washcloths and linens you would expect. The hotel also boast the same interior design as the other ones as well., The lobby was kept very clean and as I mentioned the restaurant is accessible right when you walk in. I could honestly, go on and on preaching about how impressed I was with the hotel. I am a super huge fan of Hilton properties. I was super happy with this hotel stay. Because I stay in hotels at least 3 days a month, sometimes staying up to 12 13 14, even 15 days a month and that's every month, I definitely have my opinions on hotels. LOL All in all this Hilton property is well maintained. The staff is spectacular and I would definitely recommend it. I want to apologize for this review when I did it.I was using talk to text and had no idea it had so many mistakes. This is the reason for the edit.
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The hotel is in a great location. The mall is close by as well as restaurants. The hotel is under renovations not sure on what but it definitely needs updates. The plumbing is slow. At 1st I thought it was just in our room but we also used the restroom down near the lobby same issue. The shower was a major issue. The water doesnt heat up it was pretty cold and took more than 45 mins running ( 3 people using it)to get to a decent temperature. It tells you the temperature on shower head which is not accurate at all. The beds were smaller than usual but comfortable. The room was dusty and definitely in need of some updates. I did voice my concern via the text the front desk sends. The light between the bed was like poltergeist everytime you plugged in the iron, blow dryer or charger. Seemed to have an overload or something. We weren't informed of any breakfast option , the complimentary the hot tea /coffee area that most of the hilton properties have was not mentioned. We did see it on our last day near the restaurant. The warm cookie was good as per my husband but I have a nut allergy so a nut free option would be more ideal. Overall our stay was ok but not the best . I hope that our next visit In the spring we have a better experience.
We had our wedding here on October 18th, and it was honestly such an amazing experience. I cannot emphasize enough how great Vanessa in sales/events is! I had so many issues and things go wrong - but she was there for every step and made sure everything looked (and felt) gorgeous. Our guests won't stop talking about how delicious the food was, some even said it was the best food they had ever had at a wedding. I am so grateful we chose this location for our big day, and would highly recommend it for everyone!
Checked in Sunday evening- desk clerk said nothing other than; here is your key. I ended up taking the wrong elevator to the 3rd floor with no way to access my room from that area. Had to go back down to first floor and find the right elevator (dragging my luggage along the way). For a hotel this size some instructions on how to find your room- or at least the offering of it would be nice. As a Dimond member who stays in no less than 8-10 hotels a month they always at least ask, "have you stayed with us before" and offer instructions on how to find your room. Even in the little Hampton Inn locations. No information about the restaurant on site or when they serve breakfast or if I get my usual daily food and beverage credit. For the price this place is OK-- Water in the shower would not get above 87 degrees- that is a cold shower in the mornings. YUCK. A nice hot shower in the morning is a MUST for me. Lukewarm would suffice- but Cold no thanks! Battery died in thermostat overnight so it turned off- woke up freezing so the cold shower really didn't help at all! Beds are comfortable and rooms are clean, but a little run down. Our corporate office is close to this location that is why I chose it. Next time I will try one of the other nearby hotels; and let colleagues who travel to OH know they might want to stay elsewhere for the price point.