Restore Dental

The doctor himself is very efficient,knowledgeable and gentle. 5/5 stars. But the team is a mess. 2/5. My first appointment took a total of 4 hours, instead of 2. Prior to that, I had inquired the time span to plan my day. The four hours involved registration, check up and consultation. A large part of the four hours was designated to hanging in the air. Mid way, I have been left waiting for 25 minutes without any information about the further steps. Only after walking to the service desk was i serviced by the doctor. The following consultation of Veronica was not expanding on the information I received from the doctor, just repetitive and did not answered my questions. The slow and soft spoken demeanour made it harder to acoustically follow her. After deciding on the deep cleaning, I waited another thirty minutes, to then be informed that the doctor is taking lunch now. So I must wait another hour. Clearly, this is disrespectful to my time and signifies a disorganised internal structure. At this point I had already paid for the service that did not happened. We rescheduled. The automated system then sent me a message with a different time. After calling, I was informed they made a mistake. Well. The day of my next appointment, I get a text, that “informs me” about my meeting at 11:30. Again a different time than scheduled. Nobody answered my call. They called 20 minutes prior the scheduled appointment to inform me, rather unapologetic but bland, that the apt is cancelled due to a doctor’s emergency. If I hadn’t had paid yet, I would never consider to engage with this team. Now I got an appointment three weeks later than my initial first appointment. I can speak for the doctor, but not for the team. Against all the good reviews and my excitement to find my designated dentist in LA, overall rather messy, time consuming, feeling thrown around.