Bookmark Medical - Phoenix Central

I worked with Christine Minch as my PCP and she was the best! She took the time to listen and made sure I understood what the plan of care would be for my issues. I can tell she cares about her patients and wants to help them in anyway she can.

I’ve been to this clinic twice now, and both experiences were disappointing, especially the most recent one. I have ongoing health concerns: low vitamin D, chronic pain, fatigue, and with mental health factors that make consistency with treatment difficult. I was hoping to find a provider who would actually listen, review my history, and help me come up with a plan. The clinic has very thin walls where I can hear other patients talking to providers, and I’m sure they can hear me too. I’ve also felt rushed and treated like a number. On my first visit, I waited about 40 minutes alone in the room before being seen. At one point, someone peeked in and said, “Oh, there’s someone in here.” When the practitioner finally arrived, she seemed thorough but very rushed. The checkout process was also confusing. I was getting blood work and was handed multiple papers. When I asked the front desk which one I should give to the lab, I was told, “This one that says labs???” in a way that felt dismissive. It was my first visit, so I didn’t know what they needed or if there was additional information to provide. On my second visit, I saw a different provider because the first one wasn’t available. Instead of going through my symptoms in detail or reviewing my labs clearly, the advice I received felt very surface-level things like generic diet tracking suggestions which weren’t related to why I was there. I never came in for weight concerns, and that wasn’t the issue I wanted help with. I didn’t feel heard, and I didn’t feel like my concerns were taken seriously or looked at in a holistic or thoughtful way. Healthcare visits are already stressful for people at times, especially when you’re dealing with chronic issues. What I needed was time, explanation, and collaboration not quick, impersonal advice. After two visits with similar experiences, I don’t feel comfortable continuing care here. If you just need something quick and basic, this clinic might be fine? But if you’re looking for a provider who will really listen, take time with your case, and work with you on ongoing or complex issues, this wasn’t my experience at all.