This business is Trusted — customers consistently rate it 4.8★ across 122 reviews, indicating reliable, quality service.
A 4.8★ rating from 122 reviews indicates strong quality — continued review growth will further confirm reliability.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I travel frequently to Cleveland for work, and staying at Roost is by far the best option for accessing everything downtown Cleveland has to offer. The location is unbeatable and makes getting around incredibly easy. Asia, the concierge, is absolutely the best. Every time I see her, she goes above and beyond to make guests feel genuinely welcome. She’s extremely knowledgeable about the area and always has great recommendations. Her hospitality truly elevates the entire experience. Highly recommend staying here!
We come to Cleveland once a year and always stay at Roost Cleveland. Check in is simple, the rooms are spacious and the bathrooms are clean! It has a modern upgrade and space to entertain if you have guests joining you! The kitchen comes equipped with dishes, utensils and glasses for a longer stay. The building is safe, and the women at the front desk greet you upon entry and wish you well when you’re on your way! It’s located in the heart of downtown which allows for easy access to a plethora of restaurants. It’s always our go-to when we are here!!!
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I was in town on Saturday and stopped by Roost to see if I can tour a room for an upcoming stay in Cleveland without an appointment. I wasn't able to which is understandable since I didn't have an appointment. This was not a wasted effort. The front desk concierge Tajay provided customer service, hospitality, and "sells" skills that I am excited to stay at Roost without viewing an apartment beforehand. You can tell by her excitement explaining all of the amenities and room accommodations that she loves her job and represents the brand with pride!
We enjoyed our stay at Roost. Inside the apartments were clean and comfortable. We had everything we needed and a nice view of the city. Unfortunately during our stay there was a power outage in the building. The hallways and parking garage was dark and the elevators didn’t work so we needed to use the stairs. However, inside the apartments everything worked fine and the staff was helpful and accommodating. The manager was kind enough to refund 100% of our stay and parking due to the inconveniences. We were very happy and would definitely stay here again!
We highly enjoyed our overnight stay. We will definitely stay here again if we come to another event in Cleveland. The room was very spacious and had everything we would need for an extended stay. Go Cavs! What a great win last night.