Bich Nguyen, MD

I had been looking for a new PCP with Piedmont Physician Group after my doctor left the practice. One of my favorite doctors that I trusted, Janice McAlister highly recommended Dr. Bich Nguyen. Without hesitation I decided to give her a try since I trusted and loved McAlister’s opinion. I visited Dr. Nguyen in January 2026 as a new patient. Her bedside manner and knowledge seemed great. Since I had a physical exam that day, I had to have blood work. The labs are done in the office. One thing I noticed was that the lab attendants were very rude and unprofessional to all the patients. After a few days following my appointment lab’s results appeared in mychart; however; Dr. Nguyen never read or gave me feedback on my results. I had to send her a message. After a week she finally responded, sent a prescription over to my pharmacy for me to take a medication for two weeks since my lab results showed low potassium levels and come back into the office for labs. I sent Dr. Nguyen a message and asked if I could utilize a Piedmont Physician Group Lab in Vinings (a few minutes from my home) since their location is so far away or if that was not a possibility if the request could be sent to a Quest Diagnostics Lab. Dr. Nguyen’s would never read her messages. A Kirsten, MA would keep responding in her MyChart messages, never answering my questions. All she would ask me was for a fax number for Quest. Finally I was able to reach customer support and was able to get directly to Dr. Nguyen voicemail and left a message on 2/11/26 for a callback from her within 48 hours. The next day I thought it was Dr. Nguyen and it was that Kirsten. Kirsten was so incompetent and had no clue. She couldn’t answer any of my questions and simply said that Dr. Nguyen has too many patients and she asked her to respond to her messages and phone calls. Well you have someone to respond to you messages and phone calls who is intelligent enough to respond and understand what the patient is asking and is needing. I can clearly see that Dr. Nguyen and this office as a whole is not equipped to provide the care that I need. If you are needing care or have questions beyond that office visit, you won’t get it with Dr. Nguyen or her staff. Dr. Nguyen if you are reading this message, Kirsten needs a lot of support and training. She is not adequately supporting you and your reputation. Juanita Hughey