This business is Trusted — customers consistently rate it 4.6★ across 1,645 reviews, indicating reliable, quality service.
Strong long-term review history with 1,645 reviews and a 4.6★ average signals reliable, consistent service.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
This is my first time staying at a Drury hotel. Overall, I was very happy. Rooms/hotel was clean, staff was friendly and helpful. The breakfast and kickback were great. My only suggestion would be having hand sanitizer available near the buffet, but I tried to remember to bring my own. I would definitely stay again.
Ideal location in Downtown Columbus connected to Convention Center. The hotel offers free breakfast and dinner every morning/evening of your stay and parking was included. The room I stayed in was on 8th floor (highest floor) and was very comfortable and spacious. The entire hotel is clean and we'll staffed. There is an indoor pool that also leads to an outdoor side of the same pool for convenience. There are several eateries and shopping, all within a short 5 to 10 minute walk.
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Brought my dad to Columbus for the AC/DC concert on Wednesday and we were absolutely blown away by the Drury. Specifically, Azadam (I believe that is her name at the front desk, I am terrible with remembering names so I apologize if it's incorrect) who was SO friendly during check-in and went above and beyond to make our stay comfortable, and Dan who checked us out and was also very friendly. The rest of the staff we passed from housekeeping to bartending to breakfast attendants always had a kind word and a smile, and everyone works so hard to make your stay fantastic. The room was perfectly clean and comfortable, and the perks of the 5:30 kickback with food and drinks and the huge breakfast buffet made such a difference in our stay. Really what stands out is the staff though! Everyone working from 7/15-7/16 should be recognized for their all-star service!
My husband and I stayed here last weekend. We are huge Drury fans and have stayed at several locations but this hotel is a step above the rest of them. The building and rooms themselves are lovely and the renovations have the place looking quite modern but what really sets this location apart is the staff. We have never had such excellent customer service from every single staff member we encountered over our stay. This isn't to say we've had bad customer service elsewhere- the employees here just truly go above and beyond to make the Drury as welcoming as possible. NaTaylia at the front desk is an absolute ray of sunshine! We had an issue with the first room we were assigned and unfortunately they were sold out of comparable rooms but Candice went above and beyond to make up for us needing to move to a smaller room. I cannot say enough good things about how kind and accommodating she was!! We were in town to see two Blue Jackets games so we missed out on the kickbacks but the staff at the bar and restaurant were all great! The food exceeded our expectations there as well. The hotel is also in a great location. The nationwide arena and several bars/restaurants are all within an easy walking distance. We will definitely be back!!
Our stay was quite nice overall. Staff was extremely friendly, the room was clean and comfortable. The biggest downside was the elevator situation. This is a decently larger hotel, and there are only 2 elevators. We stayed on a Saturday night, and it seemed quite busy. We were often waiting several minutes for the elevator to reach us, and more than once the elevator was already packed full of people and we had to wait for the next one. Otherwise, we enjoyed our stay here. Breakfast was good, parking in the attached deck was simple, and the location was perfect for our needs.