This business is Established — a decent presence with 1,571 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,571 reviews. A 4.2★ average reflects broad customer experience.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Spotless, fresh smelling rooms due to no carpeting. Pets are allowed for an additional fee. Their breakfast has just about everything you'd want, and there are handy microwavable food, snacks, a large assortment of beverages, a great selection of ice cream, as well as a few pharmacy items like aspirin and some other things. You can pick what you want and have it charged to your room. The reception desk doesn't discriminate and I appreciated that. From talking to the employees, they have all worked here for a while and are keen on keeping the lobby area clean and attractive. Special mention to Joel, Skim, and Chuck. They've been very helpful! I'll be back in a few months and I'll definitely stay here again. I made a special request for a first floor room and they gave me a room just a short walk from the reception desk.
Great location to festival grounds at wild horse pass. Great front desk staff. Super helpful when key card was not working at midnight and ended up being the card itself. Simple and easy breakfast. Nice beds and comfortable room. Our temperature control unit did not work and room was stuffy-feeling by morning but not a deal-breaker for us in December. We reserved two queens but size was more like a twin/double which was a little on the small side for two adults. Would stay again!
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Our stay was pleasant for the most part, however there were a couple things that could have been better. Some of the buttons on our remote to the TV didn't work, making it difficult to change the channels. The TV itself would become frozen at times. The breakfast was the same every morning but it wasnt a bad breakfast. The backdoor hardly worked with our key cards. We found out later that for some reason the back door locking mechanism just completely stopped working and people were able to come in freely by simply opening the door. Lastly, the unpicked up dog poop was a bit disgusting and unprofessional. I understand its the responsibility of the owner to pick up their own dogs poop, (I fully acknowledge this as I did have my own dog on this trip) however the poop that is left on the grounds need to be taken care of by the establishment. It poses a huge parasitic risk to future residents with dogs and it is quite unsightly and smelly to others. That being said, the service here was phenomenal! Like I said, the breakfast was good, the staff here was very friendly (aside from the woman putting out breakfast, I told her goodmorning and she practically scowled at me) and the rooms were very lovely! Nice big shower with hot running water, very comfortable bed and the AC runs exceptionally well! I would definitely stay here again however I would not bring my dog as I don't want the risk of her possibly getting sick and I would be sure to dead bolt my room every night.
Upon arrival, the bathroom was not very clean. I found hair from previous guest and floors were not thoroughly vacuumed. There was broken plastic and dirt along the baseboard and corners. I did let front desk know, but they responded “We have new housekeepers”. Nobody has come to the room the clean it. From the start, my card key would not work properly and I had to had it “reprogrammed “ a couple of times. I ended up having to swipe it multiple times every time I wanted to open the door. The lack of responsiveness of the staff was disappointing.
I gave an average of 3 stars because staff (desk) was great and hotel is clean... the rest was worth 1 star! Breakfast is one of the cheapest I've experienced and bathroom was from another century... Not worth the price.