This business is Trusted — customers consistently rate it 4.4★ across 1,992 reviews, indicating reliable, quality service.
Well-established with 1,992 reviews. A 4.4★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Beautiful hotel within walking distance to Rocket Arena and Progressive Field as well as Playhouse Square. Staff were super friendly and courteous. The suites are really impressive and huge. Perfect for couples spending a romantic weekend or trip in Cleveland. There’s a huge bath tub in the middle of the room that fit two people perfectly. Cozy up in a bath, turn the fireplace on and unwind. I’m a little sad I have to leave!
Stayed here for our Anniversary in the King suite city view. Absolutely Amazing! It was super romantic and cozy. The service was top notch. Everyone was so Kind and even went ABOVE and beyond for us! Thank you John and Kenisha for exceeding expectations to make sure our stay was excellent! We will definitely be coming back! *Get the King suite city view for best experience!
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My friend and I booked a room at the Metropolitan at the 9 to hang out after the Guardians game last Saturday. Everyone was so amazing! From check-in with Cortez, manager Erica, Michael Smith who was bartending at the 2nd floor bar, Tracy the bar manager was awesome and HUGE props to Zeeshaun who was absolutely amazing to work with! We were given a newly renovated room with some extra special treats! I can't wait to go back.
I was extremely disappointed by the cleanliness of this hotel. Upon arrival, my original room contained visible dust, hair, crumbs, and other signs that basic cleaning had not been completed. The front desk was apologetic and moved me to another room; however, the second room also had significant cleanliness concerns. There were stains on the bedding, excessive dust throughout the room, unclean floors and baseboards, and trash that remained on the floor for the duration of my stay. It felt as though even basic housekeeping tasks, such as vacuuming and routine room inspections, had not been completed prior to me checking into the room. The overall condition of the room caused me to question the cleanliness standards of the property. I was uncomfortable enough that I was nervous to sleep in the bed and ultimately chose not to use the shower due to cleanliness concerns. The one highlight of my stay was Lisa in the lobby restaurant, who provided exceptional service and maintained a positive, welcoming attitude throughout my visit. Unfortunately, her excellent service was overshadowed by the overall condition of the hotel.
Booked my 2 day business trip through amex travel (through a hotel specifically that wasnt being worked/renovated on). Showed up the first night with the bathroom floor with water spots all over it. Then there was noise non stop in the room for almost 3-4 hours from exterior work. The following day I have workers buffing the windows for hours on end shaking the entire room. The concierge downstairs (Manon) only offered to move rooms if they had them otherwise would not credit back one of the nights stay. Just said oh well nothing I can do since it wasn’t booked through them.