This business is Trusted — customers consistently rate it 4.9★ across 66 reviews, indicating reliable, quality service.
A 4.9★ rating from 66 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Early customers highlight reliable diagnosis and fair estimates.
Limited history — check recent reviews for current responsiveness.
Those seeking a local plumber with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
I gave Drainsmith’s a 4 star rating before but I am now convinced a 5 STAR rating is more in order. Their after service care is what changed my mind. I have never had a company call to find out why they did not rate higher. I wanted to wait for a good steady rain to insure my issues were resolved. Bringing able to see inside the pipes of my 120 year old home eased my mind about what issues I could not see. I had the hard rain I was looking for and everything is working perfectly. I have had many contractors do work and this is the only one I would call again for any plumbing and drain issues. I believe they keep their price reasonable by not spending money on advertising and depend on word of mouth.
The Drain Smith was a referral from a home inspector for our sewer drain to be jetted of tree roots. The line was not backing up although had lots of roots. A street clean out was installed in 2015. The men that came started there but felt they would have a better chance at clearing the roots from inside the house. They worked for sometime and then disappeared. When I followed up with Ruth (front office) the next day and she indicated they wouldn't have left if not clear. A few days later another home inspector scoped the line and found it wasn't clear of roots and did have an area of clogging. I reached out to Ruth late Friday, explained the situation and she had guys out Monday AM to re-jet the line. Again, they worked and magically disappeared when finished, never saying anything to me. Ruth sent a video showing some leftover roots but a clear flowing line. The guys did leave greasy spots on my basement floor (unfinished side thankfully). Through this process Ruth was amazing to work with on this and made the experience much better.
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We were in the middle of Selling our home when the potential buyers requested a sewer scope. The timing could not have been more stressful,and we were worried this might delay or even derail the deal. I reached out to The Drain Smith and within a couple of hours, Bob personally came out to perform the scope.The level of responsiveness was impressive. They Identified an issue during the inspection,and in less than 72 hours, Bob and his team had scheduled,completed, and fully resolved. Because of their urgency and professionalism, we were able to keep our home sale on track without and delays!
Bob from The Drain Smith did a great job clearing out our sewer line at my house . He accessed the clean out , found some root intrusion and offsets in the clay hubs, and took care of everything with a hydro jet. He also added Root X to handle any remaining roots. Sent over a video after the work was done so we could see for ourselves that the sewer was clear all the way to the main. Professional, communicative, and thorough. Would recommend!
Absolutely best guys in the trenchless line repair game. We're a plumbing company and when we run into problems where we cant excavate these are the guys we call. They save us and our customers time and money. Never in my life have I had a contractor call me and say hey " we really don't feel comfortable doing such a small repair lets do a larger repair just so we can do a better job and well take care of you on the price". Thats some top tier buisness ethics. Thanks bob and crew at THE DRAIN SMITH .5 STAR 🌟