This business is Established — a decent presence with 565 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 565 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Our visit started on a high note thanks to the amazing front desk staff. The gentleman who checked us in was very personable and helpful. He provided several local places to dine and/or have drinks which was helpful. We ended up having dinner at the hotel restaurant (The Assembly) and everything was delicious! The location was very nice, with lots of things in walking distance or just a short ride. The room was clean and modern.
My partner and I traveled from Detroit for a few days to Toledo and had a really great experience at this hotel. From the moment we checked in, Alyssa at the front desk was incredibly kind and welcoming. She made the check-in process smooth and took the time to explain all of the amenities the hotel had to offer, which was appreciated. The property itself was clean and well kept, and our riverview room on the 13th floor had a pretty decent view of the city and water. The room and bathroom were both very clean, comfortable, and relaxing after a long drive. The absolute highlight of our stay, though, was the valet service. Joseph was AMAZING. Every time we needed the car, he brought it up quickly, opened the door for me, and was genuinely joyful and professional each day we interacted with him. That level of hospitality really stood out and made our stay even better. We’d definitely stay here again the next time we’re in Toledo!
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Lots of small inconveniences led to this overall poor review. Start with front door, the automatic door was broken, it was not fun getting our luggage in. We had issues at check in since we booked with Amex. One of the elevators was broken. In the room cleanliness was good but the bath tissue was almost out and room service only comes every other day. The breakfast was a premium cost yet was terrible quality. Dinner was worthwhile though. Staff was thin and not openly helpful. On day 1 the entry to the convention center was locked, even though staff claimed it wasn't, that was inconvenient. Checkout was an easy process, except no carts were available. For the premium room rate, my expectations were higher. My recommendation is to stay at the Renaissance a block away for less cost and less inconvenience.
For the price this hotel offers a lot of premium value. It feels like a very upscale hotel when you walk into the lobby. I highly recommend the rooms with Riverview for you morning sunrise. Also remember to bring your USB A to C converters. They only have Type A at the desk and nightstand. Nice roomy showers for two.
I visited the assembly again bragging about how excellent the service was. And when I got there I was informed that the valet Alexander was on suspension. I let it go and parked myself because the valet was rude. The food was good the restaurant was great but the energy Alexander brought when I first arrived was greatly missed. I don't know what happened but I hope he returns or I may have to take my meetings elsewhere and I hope whoever reads this advocates for his return as much as I am.