This business is Trusted — customers consistently rate it 4.8★ across 85 reviews, indicating reliable, quality service.
A 4.8★ rating from 85 reviews indicates strong quality — continued review growth will further confirm reliability.
Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours
Early reviews note thorough diagnostics and fair service quotes.
Limited history — confirm current availability and scheduling lead times.
Those who want transparent pricing and professional consultation.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Absolutely fantastic, honest, and caring service—look no further for heater repair! You won’t find anyone else in the heater repair business quite like Ernest and Conner. Their skills are top-notch and truly impressive. We found this company when our home’s heater suddenly stopped working right as the cold weather hit, leaving my elderly parent in a tough spot. Our regular service company said it would be at least two weeks before they could come out, even after we explained the urgency. But when I called this team, they promised to arrive within an hour—and they really did! The compassion and understanding they showed right away made all the difference. Once they arrived, they discovered a big issue with the furnace that needed a complete overhaul and some electrical work. Ernest worked steadily and patiently, turning what seemed like a massive project into something smooth and manageable for our family. Every promise he made, he kept—and even went above and beyond. If you need any kind of heater or furnace repair, maintenance, or cleaning, you can stop your search now. They will take care of you honestly, quickly, and efficiently.
getting a furnace replaced is a big decision, and i put it off as long as i could. i knew my old furnace was leaking and getting less reliable, but hoped it would make it through another winter in cleveland. with parts getting harder to find, i finally decided to call for help. before anyone even started the furnace repair, they set up a temporary heater to make sure i didn’t get cold while waiting for installation, which was a real lifesaver. when it was time to do the work, a well-organized team came out and handled both the furnace and air conditioning replacement. they were very professional and took care to remove my old, complicated furnace setup without any trouble. they even replaced and moved my thermostat, which was a huge upgrade for me. the crew was also great with my dog, who can be nervous around strangers. ernest made sure to be friendly and patient, which made the whole process much easier. overall, i’m really happy with how everything went. the new furnace runs much quieter, which is a huge relief. i’m looking forward to seeing how well it works as the weather gets colder.
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i've been using williams for furnace repair in cleveland for many years now. they have always been reliable, honest, and really care about their customers. workers like marvin, jared, and raymond have come out to check on my heating system and always make sure everything is running smoothly. recently, i needed to replace my old furnace because it wasn’t heating the house properly. the original setup from my builder had issues with airflow and stopped working way too soon. the crew quickly diagnosed the problem, explained what was wrong, and walked me through all my options for a new furnace. they helped me choose a new single stage unit and made sure i understood the cost and benefits. they scheduled the installation, showed up right on time, and worked hard all day—even though it was really hot outside. by the end of the day, my new furnace was running great and my house was comfortable again. i really appreciate their dedication and the way they keep everything clear and simple. i highly recommend them to anyone in cleveland who needs furnace repair or service.
After noticing issues with our heater, I reached out to five different companies for quotes on a repair and possible replacement. I decided to go with Williams after reading several good reviews and having a great first conversation with Marvin. He explained all my choices for heater repair and replacement, including options for heat pumps and different furnace brands. Marvin really knew his stuff and made sure to answer all my questions without ever making me feel pressured. The installation and repair process went smoothly. The technicians were friendly, careful, and respectful of my home, and they made sure everything was cleaned up before they left. Whenever I had questions during the process, they were happy to explain what was happening. Dealing with the paperwork for rebates and warranties can be tricky, but Jared took care of it all, making the whole experience much easier for me. Any small issues that came up with the heater during the winter were handled quickly—Conner sent out a technician right away, and everything was fixed promptly. Today, Marvin came to do the yearly maintenance on our heating system and once again did a fantastic job. After a full season using the heater and working with this team, I can confidently recommend Williams for heater repair and service.
I contacted this company to get an estimate for a new furnace and heating system. Marvin came out to give me a quote and was very knowledgeable about different furnace options. I originally wanted a specific brand, but it was on backorder and kept getting delayed. Marvin quickly provided an alternative proposal for another high-quality furnace that was available right away. When my old furnace finally stopped working, Marvin responded to all my calls and texts, even after hours, to help me through the process. The installation team, Jared and Raymond, did a great job setting up the new furnace, and everything went smoothly. The new unit is running perfectly and came with a much better warranty and a lower price than my first choice. Overall, I feel like I got a great deal and am very happy with the service. My home is warm and comfortable now, and I appreciate the quick response and professional work from the whole team.