This business is Trusted — customers consistently rate it 4.6★ across 1,635 reviews, indicating reliable, quality service.
Strong long-term review history with 1,635 reviews and a 4.6★ average signals reliable, consistent service.
Customers consistently cite quality service, professional conduct, and reliable results.
Scheduling availability may vary — confirming in advance is always recommended.
Anyone seeking a reliable local business with a proven track record.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Only one night unfortunately bc I loved it! Really nice, pretty, clean, smelled good...room was spotless and not worn out or run down, and the floor to ceiling windows were perfection and the room service menu wasn't too shabby either. Will definitely stay again if we're in the area!
Hotel is nice. Rooms are clean. The area is a nicer part of Dallas. Housekeeping throws things away that are not trash, so be sure to keep belongings that are non trash in your personal bags. Valet nearly ran my family over speeding through the garage, while I pushed our two children in a stroller on the way out.
We had the most wonderful stay at the Renaissance Dallas at Plano Legacy West Hotel last weekend while celebrating our son’s 18th birthday. It truly started the moment they answered the phone to help us book our stay. We reserved a corner suite with two adjacent rooms, and from start to finish the experience was absolutely exceptional. First, we want to recognize the incredible front desk reservation associates, Christiana and MJ. They made the booking process completely seamless and did it all with such cheerful, welcoming personalities. When we arrived, Christiana greeted us and truly went above and beyond to make sure everything was perfect. Her warm smile and genuine hospitality set the tone for the entire weekend. Every staff member we encountered had a true “can-do” attitude, and we wanted to make sure this does not go unnoticed and hope management recognizes and praises them for it. A huge thank you as well to Tony, the bar manager, who helped coordinate my son’s birthday dinner for 14 of his friends and 6 adults at the bar. He took amazing care of us and handled everything effortlessly and with a smile. The bartender working that evening (I wish I remembered her name!) was also incredibly kind and attentive throughout the night. We also want to recognize the housekeeping manager and the gentleman who cleaned all of our rooms (we believe his name is Alfonso). They were so pleasant and hardworking, and we truly appreciated their efforts. Overall, my husband, our son, and all of the friends and family who celebrated with us were beyond impressed with both the service and the beautifully renovated hotel. My husband has been a Marriott Lifetime Platinum member for over 15 years, and we can honestly say this has one of the best trained staff Marriott properties we have stayed at anywhere in the world. We are extremely pleased and hope the hotel continues to hire and train staff at this incredible level. Thank you for making such a special weekend unforgettable!
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o Do not waste your money staying at this location. The entire back side of the hotel is subject to a local bar/DJ/blaring sound system until 2am that shakes the entire room and there is nothing to be done about it. So unfortunate as the shopping and area is great - but you will get no sleep!
I had requested to cancel my reservation outside of the cancellation window and Ben with the front desk reception team made an exception for me. He was extremely courteous, professional, and understanding! I will definitely remember this experience when booking hotels in the future. The epitome of customer service - Thank you Ben!