This business is Established — a decent presence with 1,819 reviews and a 4.2★ rating, though not yet among the top-ranked providers in this area.
Well-established with 1,819 reviews. A 4.2★ average reflects broad customer experience.
Reviewers appreciate responsive communication and work delivered as promised.
Some customers note response times during peak periods.
Those who value consistent quality and professional service.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Great staff. Great service. The only reason there was a four, was that the first room that was given to us, was supposed to be a smoke-free room, but immediately smelled like smoke. When we got into the room. The staff was super accommodating and made sure that we removed a few doors down to a room that was smoke-free. Room was a good quality. Double beds. Shower okay, no bathtub. Refrigerator, microwave, coffee maker. The only downside about the coffee maker was that the universal coffee and plastic attachments did not go with the machine. It should have been a closed environment, but it was not. Once you inserted the plastic coffee filter and place the coffee filter pod into the maker, there was a gap, which led to splashing of the hot water onto the coffee filter pod that led to coffee Bean all over the desk. Breakfast every morning. Waffles, either scrambled eggs or pre-cooked omelette, pork sausage, chicken sausage. Golden potatoes, yogurt, fruit, various breads, oatmeal, cereal, coffee, tea, hot chocolate. Pretty good size dining room as well. On the second floor. Second floor was also where the fitness center was. The floors were labeled with having vending machines on floors 4 and 7:00, but I could not find any. There was a snack area on the first floor where you could purchase snacks by scanning with self-checkout. Refrigerated items, frozen items, candy, chips, etc. The only thing the room really needed was a deep clean. Crevices and corners could have used some extra care and love. Outside of that, no complaints. Security key required to get into the hotel, as well as up the elevator.
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Great location right beside the Gainbridge Fieldhouse/ Fever Team Store. Valet is your best option here for parking if you are from out of town! Rooms were quiet and very clean. My bed did have a sinkhole in the mattress but this was a 1 day trip. Hotel was very clean and secure. Would definitely stay here again!
Great location, but the staff are extracting maximum money for the hotel. Get caught in travel chaos? They'll charge you for the no show and give away your room. Need to check out early? They'll charge you, not let you actually check out (and likely rent out the room anyway). If you want to stay somewhere where they will do everything possible to get $$$ from you for minimal service, this is your place!
Location was great. We were here for a conference and it was close to the convention center, as well as plenty of restaurants. We did have some issues with our initial room as the AC was not working well. However, Damian was very helpful in getting our room switched promptly, as well as ensuring the other party traveling with us could have a conjoining room. He had a positive attitude and a genuine willingness to help. Thank you Damian!
Hotel itself is OK, location is nice, don't use the on-site valet only parking. Used it the first night due to convenience, parked right around the corner for half the price. Day i left got a bill for over 200$ for parking, use one night. Contacted staff on leaving and the help bot on their website. No response. They can fight Amex for the whole bill now... parking services are not by the hotel but they have to accept responsibility for service offered