The Ritz-Carlton, Marina del Rey

This place needs a renovation, but that’s not the real issue. The restaurant hostess, on my night, was dismissive and arrogant. If you are understaffed, just be honest and explain the situation kindly. Most people will understand. The food is quite simply terrible for the price point. There are plenty of restaurants at half the price and I make far superior chicken with a George Forman grill. I’d expect the same from Dennys but not a Ritz. Depending on who you interacted with the staff was hit or miss. Some pleasant, some not. Our server was super sweet.

This hotel is in desperate need of a major renovation. It has a prime location but it is time to fix it up. They should close it for a year a redo all of it. The decor is old and tired. Paint is deteriorating. Carpet is past its prime. Furniture is old. The tray in our room for the coffee service looked like it came from a flea market. Bathrooms should be renovated. Etc. The disappointment with the place starts with the first phone call. To save money, a computer answers the phone and who doesn’t hate that? I pushed buttons and ultimately rang the front desk only to have it ring 15 times with no one answering before it hung up on me. I called back and it rang 11 times before someone finally answered. The Ritz brand is a far cry from what it once was. With some attention and money this property could be substantially improved but, until then, it is average at best. The staff, however, is delightful.