Bishop's Auto Care & Tire

I started bringing my truck to Bishops about three years ago, and until now they have been the only company to work on it. Between myself and my warranty company, approximately $20,000 has been paid for repairs over that time. Communication regarding updates was consistently poor, although I will acknowledge that my warranty company shares some responsibility for delays. To Bishops' credit, they generally worked well with the warranty company throughout the process. They rebuilt the top end of my engine and had my truck for approximately 60 days. After I got it back, I continued having issues and was later informed the repair had to be redone because of an error on their end. Most recently, I brought my truck in because of a grinding noise and a thumping noise. I was told the problem was a wheel hub, and that repair was completed. However, as soon as I drove away, I heard the exact same noises. When I returned, the mechanic explained that he fixed what he believed was the issue and focused on that. He also stated that he had difficulty hearing due to years of exposure to loud speakers. They claimed he drive the test drove the car but I highly doubt they did but then again its possible but hearing issue prevented him from hearing it i guess. I then took the truck to the North location and requested that someone drive it to properly diagnose the problem. Their conclusion was that the issue could be related to the differential and engine mounts. I scheduled another appointment, and they kept the truck for ten days and they hadn't started. The original problem remained, and no repair had been completed, wo I decided to pick my truck up. While communication has improved with Bishops somewhat over time, I still encountered repeated delays and explanations for why work had not been completed. I have often felt overcharged but continued returning because it was convenient and I wanted to avoid the common situation of multiple repair shops blaming one another for problems. After three years of loyalty, multiple repair attempts, extended downtime, and unresolved issues, I have decided it is time to take my business elsewhere. At this point, I decided to seek a second opinion. I took the truck to another repair shop, and within two days the issue was diagnosed, approved through the warranty company, and parts ordered. When googling and calling other repair shops for price matching, Bishops are higher. If you check the record, whenever they did work, I had to bring it back everytime except oil changes. Best wishes

I owned a garage for years and I’m an ASE Certified Master Tech. I thought I could trust an almost 5-star shop to put my wife’s car on the lift and properly inspect it. Suspension noises are a safety issue. An inspection has to actually be done. They told my wife the noise was from bad stabilizer links. Their inspection report specifically says the ball joints seemed fine. Unfortunately, I trusted that. About a month later, my wife’s lower ball joint failed while she was driving and nearly caused her to wreck. Their response was, “ball joints don’t make noise.” Really? We didn’t tell them this to argue or to get something out of it. We told them because this is a safety issue for their customers. And guess what? The stabilizer links are fine. Anyone who wants to see pictures of the failed part and the inspection report can message me.