This business is Established — a decent presence with 142 reviews and a 4.4★ rating, though not yet among the top-ranked providers in this area.
142 reviews at 4.4★. Check recent reviews to assess current quality.
Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 8:45 AM – 2:00 PM
Sunday: Closed
Reviewers highlight knowledgeable practitioners who take time to explain treatment plans.
Some patients mention insurance verification taking extra time.
Anyone looking for a provider with a consistent track record of positive outcomes.
Review Rank Score (0–100) blends a Bayesian-adjusted rating, review volume, recent sentiment, and rating consistency. It's a predictive reputation estimate — not a replica of Google or Yelp's ranking.
Dr. Mobasser is very nice and has helped me out a lot! She knows what she’s doing. Appointments are generally available week of. Sometimes they’re a little behind and there’s a wait but compared to waiting weeks for other places this is much preferred. It can be hard to find a doctor who takes my insurance in LA so this is a perfect fit.
I absolutely love this practice and my experience here. I rotate between Dr. Mobasser and Dr. Connie Chen, and they are both fantastic. The care is thoughtful, modern, and genuinely patient centered. I also love where their new office space is… although as a designer I have some opinions on the layout and lighting and furniture, but they're still new so i'm giving them the time to become acclimated to the new space. Today in particular, Dr. Connie Chen went above and beyond when I had questions about peptides. She took the time to really listen, walk me through my options, and make sure I had everything I needed to move forward comfortably and confidently. That level of care is not something you find everywhere. I’m also deeply grateful that this is a progressive office that supports innovation in medicine. I was actually the very first patient to be offered and receive the Yeztugo HIV vaccine, which meant a lot to me. I’ve always believed in supporting science and medical advancement, and it felt good to be treated as a trusted participant in that process. The staff is wonderful, responsive, and kind. I especially appreciate that communication is handled via text… calling, waiting on hold, and leaving voicemails feels outdated, and this office truly understands how people want to communicate in 2026. Parking is also surprisingly easy, which is a small but very real win. I will absolutely continue being a patient here and recommend this practice to others… just not too many people, because I’d still like my appointment time when I need it. 😉 Highly recommend.
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I wish I could give zero stars. I genuinely cannot find words strong enough to describe how unacceptable this experience was. I scheduled an appointment for a test, submitted all required paperwork, and provided my insurance information ahead of time. My very first question when calling the clinic was about cost, and I was explicitly told that my insurance was accepted. However, upon arriving for my appointment, I was informed that my insurance was not accepted and that I would need to pay $150 out of pocket. This information should have been clearly communicated from the beginning. The issue is not the amount—it’s the misleading and inconsistent communication that appears designed to get patients into the office before disclosing unexpected charges. To make matters worse, while the staff was polite on the phone, the in-office experience was the complete opposite. The staff was rude, unhelpful, and repeatedly passed responsibility onto one another rather than taking ownership or attempting to resolve the issue. This business has serious communication and professionalism problems. Staff need proper training to ensure accurate information is given and that patients are treated with basic respect. I would not recommend this place to anyone.
I actually enjoy going to this doctor and facility. Everyone here is extremely friendly, professional and thorough.. Everyone goes beyond care making me feel secure and confident in my healing journey.
I had an outstanding experience at this doctor’s office. The moment I walked in, I felt welcomed and cared for. Dr.Chen was truly exceptional—kind, patient, and genuinely attentive. She took the time to listen to all my concerns and made me feel heard, which is something I deeply appreciate, especially after having some of the worst experiences with doctors in the past. It’s such a relief to finally find a doctor who truly cares about her patients. I highly recommend this office to anyone looking for top-notch care!