Downing Street Garage

First time coming here. I hear people like this garage. I’m a 62 year old senior. I needed a new battery for my 11 year old car. Unfortunately my battery was not as accessible as they are in most cars and I don’t own tools. Plus car needed to be programmed that a new battery was in place. I called as soon as shop opened and someone told me they could take care of me right away and if they didn’t have correct battery, it wouldn’t take long to get it. I mistakenly forgot to ask for a quote. I had to call for a jump and once I got there they advised how much it would be. $600. They said the battery alone was $327. I said I had priced batteries at a few places and the highest was $180. They said they mark up the parts as “all shops do” and then plus labor. I was going on two days of missing work and didn’t have anyone to help me. These are prices I would expect to pay at a dealership or foreign car specialty shop. I went ahead and gave consent. They thought I was going to leave vehicle but I advised I would wait as I had been told that morning by someone that they could take care of me right away since it was just a battery. The front desk clerk went to talk to mechanic and they pulled a vehicle out of the bay to start working on my car. I would say it took about an hour or less. While paying, the mechanic who worked on my car walked past twice and both times I said thank you but he never acknowledged me. He had light brown hair and beard. He just quickly drove back in the bay the vehicle he was working on. Also for $600, the battery only has a two year warranty. Hopefully the life of the battery is longer than the warranty. This is a family owned business but I didn’t see any owners working. All hired help. I heard from one past customer, if you are in “a pinch”, this shop is okay but if not, call around, probably due to overinflated prices. But another customer said they liked this shop because they only repaired what you asked, didn’t bring up other issues and even repaired some things at no charge (unknown how that person got so favored). I would say it’s a nice shop. For the prices they charge, customer service could be better. They didn’t check my fluids or tire pressure. I was afraid to ask as the cost may go up. There was no cleaning windshields or vacuuming or anything extra. They have a keurig in waiting area and water container with a few pods. For the prices they charge, there should be fresh pastries, fruit, etc and a bigger selection of coffee, and soft drinks . I remember when shops used to charge for parts what they paid and labor was the highest portion. Now it appears parts are being marked up double plus labor at least at this shop. If you are well off, this is a nice shop that may be convenient for your proximity. But if you are looking for quality work at a fair and reasonable or great price on a budget , you may want to shop around.